About the Attentive Team
Have you ever received a text message from your favorite brand with an incredible offer? Did you know that text message marketing delivers the highest ROI of any marketing channel? And that more customers than ever prefer to connect with brands via text? That is what we do at Attentive. We empower the world’s leading brands to engage with their customers at the right moment, with the right message. Our platform powers more than 400 million messages every day, approaching 100 billion annually.
About the Role
Our email product is seeing rapid adoption and has seen significant growth of customers using Attentive Email for both triggered email and full ESP capabilities. We are looking for a driven candidate to join our Customer Success organization as an Associate Implementation Consultant on our Email team. You will launch and manage a book of business for Mid-Market email clients, and support our Lead Implementation Consultants on Strategic customers. You will work with internal teams, such as engineering, sales, marketing, product, and design, to shape the growth of our email product and deliver client results. The role requires you to embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Customer Success team.
You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for new email clients. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the client and be trusted to represent Attentive and our unwavering pursuit of best-in-class client management.
What You’ll Accomplish
- Onboard customers to Attentive’s email product by learning client goals, formulating and executing on a launch strategy, and growing a strong client relationship
- Project manage email migrations that may involve a number of stakeholders & multiple work streams to ensure success
- Develop and implement solutions to complex customer problems using the Attentive suite of tools
- Support Lead Implementation Consultants on Strategic account launches while learning project management and technical solutioning best practices
- Collaborate closely with our Account Executives, Sales Engineers, Technical Account Managers, Deliverability experts, and Customer Success team to deliver the ideal client onboarding experience.
- Translate customer feedback into specific product requirements
- Work cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s email solutions
Your Expertise
- 1+ years of experience supporting clients in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) required
- Experience with an ESP, CDP, etc. is strongly preferred
- Strong background in project management and navigating complex tech stacks
- Experience managing ESP migrations
- Comfortable learning new software (for design, data management, and internal tools)
- Creativity in expanding product rollouts and vision for a product roadmap
- Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
- Thrive in a fast paced, innovative work environment
- Extremely detail oriented and organized
- Passionate about personally bringing innovative products to market
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.For US based applicants:- The US base salary range for this full-time position is $70,000-82,000 annually+ a variable component + equity + benefits- Our salary ranges are determined by role, level and location#LI-DNIApply for this job
