Customer Service Coordinator

NomagicVansbro | Dalarna CountyHybrid, Onsite

Do you get excited when you work closely with innovative technology such as AI and robots?

Would you like to learn about logistics operations?Are you ready to discover the new exciting world of smart robots?If your answers are mostly yes, then you should keep reading. At Nomagic, we’re on a mission to automate human repetitive manual tasks with intelligent robotics. We’re now looking for a Customer Service Coordinator, who will coordinate operations at our customers’ site in Europe and represent our team onsite.

Offer essentials:

Long term contract - operating in Nordics area
Adventure mode - opportunity to develop with us a new robotic systems onsite and frequent travels (hybrid mode of work)
Work with robots every day
Relocation package (for candidates from other areas in Sweden)
English speaking environment

Some of the tasks you will take care of:

Coordinate support between our client and our teams in Poland, France and Germany
Assist customers with issue resolution in a timely manner
Create documentation and train local teams on how to handle robot operations and maintenance
Deploy improvements to Nomagic software and hardware following instructions from our engineering team
Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
Suggest improvements on processes, maintenance, operations according to new learnings and errors
Represent remote team in meetings and other communication

What skills we’d like you to have:

Excellent communication skills in English and Swedish, spoken and written
Technical or logistics background
Customer satisfaction mindset
Capacity to interact with different systems in an efficient manner and quickly learn new set of instructions
Ability to handle simple hardware and software tasksEnergy and hands-on attitude! Strive to get things done and find solutions whatever it takes

What should you expect once you apply?

Short call with a Recruiter
45-minute Interview with Hiring Manager
30-minute Interview with one of the Customer Service Team Members
30-minute Interview with one of the Engineers
Important: expect detailed feedback regardless of our decision

Apply for this job

Life at Nomagic

With the widespread adoption of e-commerce & multichannel sales, customers are expecting faster and high quality deliveries as well as painless processing of returns. This puts pressure on the logistics of goods, in particular in warehouses where order fulfillment requires number of repetitive pick-and-place tasks to be carried out several thousand times a day at different steps in the process, with strong peaks during high sales periods. Thanks to world-leading AI and robot control software, Nomagic provides smart pick-and-place robotic systems that adapt to multiple environments and can receive, store, sort and pack products, operating from 1 shift, 5 days a week to 24/7 depending on needs. Nomagic's first robot is now setup on a packing line at Cdiscount.