Position:
IT Manager Intern
Department:
Technology & IT Operations
Reports To:
IT Manager, member of Technology Team
Location:
Hybrid / On-Site (as needed)
Job Type:
Part-Time / Internship
Position Overview
Benzinga is seeking an IT Manager Intern to assist with day-to-day IT operations, providing technical support, system administration, and process optimization. The selected candidate will initially train under our IT Manager, gaining hands-on experience in Google Admin, Slack Admin, MS365, network troubleshooting, and IT security best practices. This is an excellent opportunity for a tech-savvy, highly organized individual interested in gaining practical IT experience within a fast-paced media and fintech environment.
Key Responsibilities
1. IT Support & User Access Management
- Assist in managing user access across Google Admin, Slack, MS365, and other company platforms.
- Handle account creation, role updates, and permission audits for employees and contractors.
- Support password management, MFA enforcement, and system access compliance.
- Troubleshoot basic IT issues, such as login problems, connectivity issues, and device setups.
2. IT Infrastructure & Office Technology Support
- Help maintain and troubleshoot office internet, VPNs, and hardware setups.
- Assist in managing network configurations and security protocols.
- Ensure smooth operation of office equipment (printers, routers, video conferencing tools, etc.).
- Provide on-site IT support as needed, in coordination with remote teams.
3. IT Process Optimization & Documentation
- Work with IT Manager to streamline IT workflows and optimize processes.
- Develop internal documentation and SOPs for common IT requests and troubleshooting guides.
- Maintain IT asset inventory, tracking devices, software licenses, and usage metrics.
4. Training & Transition to Independent Reporting
- Learn IT administration and gradually take over routine IT responsibilities.
- Train new employees on IT policies, security best practices, and software usage.
- Work toward becoming the primary IT point of contact for the Technology Team.
Required Skills & Qualifications
Required:
- Basic IT knowledge, with a willingness to learn system administration.
- Familiarity with Google Workspace, Slack, and Microsoft 365.
- Strong problem-solving skills and ability to troubleshoot common IT issues.
- Excellent attention to detail—critical for access management and security.
- Ability to manage tasks independently after training.
- Strong communication and documentation skills.
Preferred (Not Required, But a Plus):
- Experience with IT security protocols (MFA, VPN, access control).
- Knowledge of network troubleshooting and hardware support.
- Familiarity with ticketing systems or IT help desk platforms.
- Background in computer science, IT, cybersecurity, or related fields.
