About Tala
Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence.
Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!Understand the analytics drivers and data to be modeled as well as apply the appropriate quantitative techniques to provide business with actionable insights and ensure analytics model and data are accessible to the end users to evaluate “what-if” scenarios and decision making.Understands data and sources of data. Develops a process to collect, ingest, and deliver data along with proper data models for analytical needs.Recommend strategy, process, and systems changes with clearly articulated tradeoffs, risks, and expected outcomes
What You’ll do?
- Support streamlining daily, weekly, and monthly operational metric reporting
- Analyze data for trends and patterns, understanding insight from data with an unbiased mindset within CX and recoveries data.
- Communicate your findings to both technical and non-technical stakeholders.
- Ensure monthly reporting of team effectiveness and prioritize different solutions based on tradeoffs/risks so the CX/Recovery leaders can optimize performance of their teams.
- Manage team dashboards and ensuring information is accurate and transparent.
- Collaborate with in-country Recoveries leaders and BI analysts to understand and prioritize performance reporting requirements, using this to inform a globally consistent set of metrics.
- Analyze effectiveness of internal and external Recoveries strategies, including EDC stage performance, internal call/SMS frequencies, etc.
- Learn and manage operational Looker reports, handle requests for adjustments or improvements.
- Research frameworks, solutions, and methodologies to address key operational or efficiency problems across business processes for the customer experience and recoveries Department.
- Concurrently deliver on portions of multiple strategy projects in a fast-paced, intense, results-oriented environment.
- Help manage vendor related matters such as costs analysis, billing and reconciliations.
- Manages Automation and Optimization of reports, insights and data collection.
What You’ll Need
- BA/BS in quantitative fields (statistics, economics, mathematics, data science, etc.)
- 2+ years in a data-intensive/quantitative role.
- Strong demonstrated analytical/business intelligence experience, including data visualization for diverse audiences.
- Advanced proficiency with SQL & Excel.
- Experience with Looker, Tableau or similar data visualization tools.
- Exceptional verbal and written presentation skills, especially with non-technical audiences.
- Exceptional, proven ability to translate data into actionable recommendationsProficiency with statistical techniques.
Nice to Have
- Understanding of common ML algorithms and techniques for clustering, classification, regression, anomaly detection, recommender systems.
- Experience using GitHub, JIRA.
- Experience working in financial services/lending.
- Experience working with an international, distributed team financial experience.
- Experience with at least one programming language (ex. Python)
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.Apply for this job
