ApplyDescription
At Otelier, we put data and efficiency at the heart of hotel operations so hoteliers can return to hospitality. As the hospitality software behind every great host, we provide the tools to automate back-office tasks, streamline budgeting and forecasting, and offer crystal-clear insights into property or portfolio performance. Embrace the opportunity to be part of a transformative journey with Otelier, where we harness data to optimize operations, facilitate decision-making, and automate the mundane.
This is not just a career—it's a chance to shape the future of hospitality, making data work for the industry, not the other way around.We are seeking a self-directed Data Services & Customer Support Intern with a passion for technology, collaboration and creative problem solving for our team, The Intern will actively contribute to meaningful projects, solution support & work closely with a mentor & senior leadership.
Responsibilities
- Support the Technical Customer Operations (TCO) team in daily tasks, project deliveries, and operational activities.
- Assist in troubleshooting technical issues and provide timely support to customers.
- Collaborate with internal teams to resolve customer queries efficiently.
- Maintain accurate documentation of technical support cases and resolutions.
- Ensure adherence to Service Level Agreements (SLA) and maintain strong customer relationships.
- Continuously learn and apply best practices to improve support processes.
Requirements
- Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with others.
- Comfortable working in a team-oriented environment.
- Highly self-motivated, detail-oriented, and proactive.
- Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting.
- Knowledge or experience with databases (SQL, MongoDB) and programming (Python) is a plus.
- Currently pursuing a BSc in IT from a recognized institution.
- Willingness to work in a 24x7x365 shift schedule.
