MeUndies is a Los Angeles, CA-based underwear and loungewear company best known for its softer-than-soft basics. Founded in 2011, MeUndies disrupted the $110B underwear industry with the first online underwear subscription. Since then, the brand has inspired a passionate community of undie-obsessed individuals with its bold, comfortable products. And that’s only the beginning…
Today MeUndies has sold more than thirty million pairs of underwear and is profitable with double-digit YoY growth. It continues to redefine the subscription market by evolving the transactional subscription to a membership centered on community and relationships with the brand.The innovative direct-to-consumer brand offers multiple purchasing options, including singles, packs, matching pairs, and monthly membership.The CRM Specialist (Operational) is responsible for the operational management, maintenance, and optimization of the CRM platform within the organization.
This role focuses on ensuring that CRM systems are running efficiently, data flows seamlessly, and business operations are supported through accurate and timely customer data. The operational CRM specialist plays a key role in executing and optimizing processes related to customer interactions, ensuring operational effectiveness.Please note that this is a hybrid position of 4 days/week in our Los Angeles office
What You'll Do
- Responsible for overseeing and executing all aspects of outbound campaigns within the CRM platforms: image slicing, coding campaigns, building journeys or automation workflows, quality assurance, scheduling campaigns, and confirming campaigns are sent.
- Manages and maintains email & SMS list, segmentation, and cohorts, and identifies opportunities for future campaigns or automations.
- Data Integrity by monitoring deliverability and cleaning customer data to ensure accuracy, consistency, and relevance. Implement data validation protocols and ensure compliance with data privacy regulations (GDPR, CCPA, CAN-SPAM, etc.).
- Develop strategies to segment customers based on behavior, demographics, and purchasing patterns to deliver targeted and personalized marketing campaigns.
- Automate repetitive tasks within the CRM, such as data entry, report generation, and customer follow-ups, to improve operational efficiency.
- Provide ongoing support to users of the CRM system and conduct training on operational processes, system updates, and best practices.
- Optimize workflows and lead CRM integration with other tools and systems to create a seamless customer experience.
- Troubleshooting and resolving system issues, errors, or bugs that impact CRM operations, collaborating with technical teams as needed.
- Work closely with the marketing, sales, and customer service teams to ensure operational needs are met.
What You Have
- Bachelor's degree in Business, Information Technology, Marketing, or a related field.
- 2-4 years of experience working with CRM systems, ideally in an operational role.
- Understanding of how to leverage data to trigger email/sms sends and personalize templates
- Fervent attention to detail. You can confidently deploy emails free of grammar, spelling, typos, and other deployment errors
- The ability to work both independently while working and communicating cross-functionally. Must be able to operate both strategically and tactically in a high-energy, fast-paced environment
- You are as comfortable developing a high-level strategy as you are loading an email
- A growth mindset: you love feedback and have a never-ending curiosity that drives you to learn and innovate
- The ability to work with tight deadlines and prioritize multiple tasks as necessary
- Strong project management skills and highly organized
- A love of the retention marketing channels!
*Checking off some but not all the boxes?! NO worries, we would still love to hear from you! The base salary range for this full-time position is $85,000-$95,000. Within this range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training. Please note that the base salary range provided in this posting does not include any bonus, equity, or benefits you may be eligible for.WHY WORK AT MEUNDIES?It's more than a job.We have focused on building a team of people who emulate our core values.
We look for people who stay balanced, go further, build relationships, champion differences, and are humble. At MeUndies, we continue to maintain a stellar brand by working collaboratively and encouraging growth with learning opportunities. There is no such thing as a small achievement here - we celebrate it all! We look at the necessities.We offer competitive equity/salary packages, including targeted annual bonuses, generous parental leave, a 401k, fantastic health benefits, open time off, and more. We have an office you’ll enjoy going to.We currently have a hybrid work schedule where Fridays are optional work-from-home days, and Mondays, Tuesdays, Wednesdays, and Thursdays are in-office days.
Although Friday is a remote/work-from-home day, the office is open, and you are welcome to come in! We’re set up to support comfortable working - hot desks, lounge, and casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home. We’re dog-friendly, so your furry coworker can join you anytime. We don’t forget the most important things.We want MeUndies to be a place where you feel safe and comfortable, and we encourage our employees to hold us accountable for keeping it that way.
We encourage open communication and a People Ops team that is ready to help. When you work at MeUndies, we take your needs as an employee (and a person) seriously. Our doors are always welcome to feedback and suggestions!Plus those special extra things.We also know how important it is to connect with your team members outside of everyday work. We offer catered lunches every in-office day, holiday parties, off-sites, happy hours, and an annual retreat. You’ll also get a sweet employee discount to rebuild your underwear drawer with our top-notch prints. MeUndies is an equal opportunity employer and is committed to providing a workplace and hiring process free from discrimination.
All employment decisions will be made, and all qualified applicants will be considered, without regard to age, race, creed, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), ethnicity, national origin, ancestry, disability status, veteran status, genetic information, marital status, citizenship status or other legally protected characteristic protected by federal, state, or local law. In addition, MeUndies will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Life at MeUndies
MeUndies disrupted the $110B underwear industry when it launched the first online underwear subscription model in 2011. Founder Jonathan Shokrian identified a market gap during his own shopping experience. Nothing about underwear shopping was enjoyable - other brands were hyper-sexualized, overcomplicated, uncomfortable and inconvenient. He recognized that no one in the industry was offering their customers the experience that modern consumers expect. Jonathan started MeUndies to provide a fun and simple offering with a relentless emphasis on quality and service.
Unlike many startup peers, MeUndies has seen tremendous success achieving profitability with double-digit YoY growth since. To date it has sold over 7M pairs of underwear in all 50 states and in 37 countries around the world. MeUndies offers both men's and women's underwear as well as socks, bralettes and loungewear. It opened its first brick and mortar retail location at Westfield Century City, beginning a new chapter in the company's expansion plans.
Thrive Here & What We ValueCompetitive equity/salary packages, including targeted annual bonuses, generous parental leave, a 401k, fantastic health benefits, open time off, and more. | Office environment with hot desks, lounge, casual seating areas, Mother's Room, on-site gym & shower, kitchen that makes you feel like you've never left home | Dog-friendly office where furry coworkers can join anytime | Open communication and People Ops team ready to help | Catered lunches every in-office day, holiday parties, off-sites, happy hours, and annual retreat | Sweet employee discount to rebuild underwear drawer with top-notch prints.</s> | Focused on building a team of people who emulate core values | Collaborative work environment | Encourages growth with learning opportunities | Celebrates all achievements | Office setup to support comfortable working - hot desks, lounge, and casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home | Dog-friendly workplace | Equal opportunity employer committed to providing a workplace and hiring process free from discrimination.</s> | Office environment that supports comfortable working - hot desks, lounge, and casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home. | Encouragement of open communication and a People Ops team that is ready to help. When you work at MeUndies, we take your needs as an employee (and a person) seriously.</s> | Office environment with hot desks, lounge, casual seating areas, Mother's Room, on-site gym & shower, and kitchen that makes you feel like you’ve never left home. | Dog-friendly office where your furry coworker can join you anytime. | Encouragement for open communication and a People Ops team ready to help. | Catered lunches every in-office day, holiday parties, off-sites, happy hours, and an annual retreat. You’ll also get a sweet employee discount to rebuild your underwear drawer with our top-notch prints.</s> | Hybrid work schedule where Fridays are optional work-from-home days, and Mondays, Tuesdays, Wednesdays, and Thursdays are in-office days | 1. Competitive equity/salary packages, including targeted annual bonuses, generous parental leave, a 401k, fantastic health benefits, open time off, and more. | 2. Office environment with hot desks, lounge, casual seating areas, Mother’s Room, onsite gym & shower, and kitchen that makes you feel like you’ve never left home. | 3. Dogfriendly office where your furry coworker can join you anytime. | 4. Open communication and a People Ops team ready to help. | 5. Catered lunches every inoffice day, holiday parties, off-sites, happy hours, and an annual retreat.</s> | MeUndies is an equal opportunity employer committed to providing a workplace and hiring process free from discrimination. | They offer competitive equity/salary packages, including targeted annual bonuses, generous parental leave, a 401k, fantastic health benefits, open time off, and more. | They have an office you’ll enjoy going to with hot desks, lounge, casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home. | They don’t forget the most important things by taking your needs as an employee (and a person) seriously. | They offer catered lunches every in-office day, holiday parties, off-sites, happy hours, and an annual retreat. You’ll also get a sweet employee discount to rebuild your underwear drawer with their top-notch prints.</s> | Office environment with hot desks, lounge, casual seating areas, Mother’s Room, on-site gym & shower, kitchen that makes you feel like you’ve never left home. | Encourages open communication and a People Ops team that is ready to help.</s> | Emphasis on building a team of people who emulate core values such as staying balanced, going further, building relationships, championing differences, and being humble. | Collaborative work environment with opportunities for growth through learning opportunities | Competitive equity/salary packages including targeted annual bonuses, generous parental leave, 401k, fantastic health benefits, open time off, and more. | Office culture that prioritizes comfort and safety, with amenities such as hot desks, lounge areas, casual seating, a Mother's Room, an on-site gym & shower, and a kitchen that makes you feel like you've never left home. | Dog-friendly environment where furry coworkers can join their owners anytime.</s> | Office environment with hot desks, lounge, casual seating areas, Mother’s Room, on-site gym & shower, and kitchen that makes you feel like you’ve never left home | Sweet employee discount to rebuild your underwear drawer with top-notch prints.</s> | MeUndies values focused individuals who emulate their core values of staying balanced, going further, building relationships, championing differences, and being humble. | They have an office you’ll enjoy going to with hot desks, lounge, casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home. They’re dog-friendly, so your furry coworker can join you anytime. | MeUndies wants their employees to feel safe and comfortable in the workplace, encouraging open communication and a People Ops team ready to help. | Emphasis on building a team of people who emulate core values such as staying balanced, going further, building relationships, championing differences, and being humble.</s> | Annual retreats, catered lunches every in-office day, holiday parties, off-sites, happy hours, and more.</s> | 1. MeUndies is an equal opportunity employer and is committed to providing a workplace and hiring process free from discrimination. | 2. The company encourages open communication and a People Ops team that is ready to help. | 3. MeUndies offers competitive equity/salary packages, including targeted annual bonuses, generous parental leave, a 401k, fantastic health benefits, open time off, and more. | 4. The office is set up to support comfortable working hot desks, lounge, and casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home. | 5. MeUndies offers catered lunches every inoffice day, holiday parties, off-sites, happy hours, and an annual retreat.</s>
