Job FunctionsProviding friendly, professional serviceManaging the implementation process for new clientsPreparing proposal documentsReviewing insurer quotations for accuracy
Job RequirementsMinimum 3 years Employee Benefits insurance experienceConsistently meeting internal core competenciesManaging daily administration of accountsCoordinating special projects as marketing campaignsProviding notices to administrators regarding any important plan or industry changesAssisting members to source individual coverages when coming off group platforms
SkillsTechnical knowledge of employee benefits insuranceGroup Benefits Associate (GBA) designationLife LicensePost Secondary degree or diplomaPassionate about providing friendly, professional serviceMaking a positive difference to those around youSharing ideas and working with a great team of proactive, innovative thinkersLearning, growing, and pushing past barriersLiving with integrityTaking ownership of your work and actions
Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference – to your clients, to your colleagues, to yourself.
We’re looking for people who are continuously growing – from Good to Great, from Great to Elite.We’re looking for YOU.As an Senior Client Service Representative, a typical day might include:
- Providing friendly, professional service, maintaining a technical and service-oriented relationship with both clients and insurers
- Reviewing insurer quotations for accuracy and prepares proposal documents
- Managing the implementation process for new clients, including the preparation of applications and enrolments
- Preparing plan member memos and support materials
- Providing timely support to plan administration and member inquiries, including inquiries regarding administration, billings and claims
- Providing plan administration training and support
- Managing general plan administration
- Ensuring clients are notified of information pertinent to their policies (term renewal dates, overdue premiums, etc.)
- Handling customer inquiries/concerns in a timely manner and to an agreed upon Practice Group standard
- Ensuring work is prompt, efficient, and accurate
- Coordinating with carriers regarding plan amendments, billings, and member enrollments
- Providing notices to administrators regarding any important plan or industry changes
- Assisting members to source individual coverages when coming off group platforms
- Coordinating special projects as marketing campaigns, as required
- Assisting plan members with claims submission and ensures timely and accurate claim payments
- Managing daily administration of accounts, including correspondence; review of policy wordings & contracts; and issuance of new/renewal documentation
- Ensuring all documents are accurate and files are kept in an orderly manner
You are passionate about:
- Providing friendly, professional service
- Making a positive difference to those around you
- Sharing ideas and working with a great team of proactive, innovative thinkers
- Learning, growing, and pushing past barriers
- Living with integrity
- Taking ownership of your work and actions
You’re outstanding at:
- Providing exceptional service–YOUunderstand that your clients are both internal & external, and you add value by ensuring they have everything they need – even when they don’t know they need it!
- Staying calm in the storm– even in a pressure cooker,YOUkeep your cool, knowing you’ve got this!
- Staying on top of priorities & managing expectations –YOUknow every deadline and live by your To-Do List!
- Paying attention to the little things that make a big difference –YOUdot your I’s, cross your T’s, and check all your boxes to make sure it’s done right … the first time!
- Getting stuff done– YOU proactively seek out ways to show how helpful you are!
Must Haves:
- Minimum 3 years Employee Benefits insurance experience, consistently meeting internal core competencies
- LLQP/Life License, considered an asset
- Group Benefits Associate (GBA) designation, considered an asset
- Post Secondary degree or diploma
What’s in it for YOU?
- Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace!
- Career potential & leadership opportunities.We pride ourselves on training and mentoring for success.
- Competitive Employee Benefits Plan.Axis has customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family.
- Work/Life Balance.Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and doYOU.
We’re excited to meet YOU!Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.
Life at Axis Insurance
Axis Insurance was formed in 2010 through an amalgamation of several BC based insurance brokerages with roots tracing to 1928. The experience of our combined 150 team members is uniquely positioned to serve western Canada with risk management and insurance services. As a result of a strong focus on our core practice industries, our experts have become thought leaders in their fields. Through our vast network of Assurex Global partnerships, we serve both domestic and international clients. Our vision is to be the best in class in every category in our industry.
Thrive Here & What We ValueFun work environment with team-building activities, contests, giveaways, holiday parties to virtual/in-person social events | Career potential & leadership opportunities for success | Competitive Employee Benefits Plan | Work/Life Balance with competitive vacation time and flex work options</s> | Fun and inclusive workplace culture | Career potential and leadership opportunities | Work/life balance with flexible hours and vacation time</s> | Fun! From team-building events to contests and giveaways, we believe that a happy team makes a happy workplace! | Career potential & leadership opportunities. We pride ourselves on training and mentoring for success. | Competitive Employee Benefits Plan. Axis has customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family. | Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.</s> | Fun work environment with team-building activities, contests, giveaways, holiday parties, virtual/in-person social events | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family | Career potential & leadership opportunities for growth and development | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family. | Work/Life Balance with competitive vacation time and flex work options.</s> | Fun work environment with team-building activities, contests and giveaways, holiday parties to virtual/in-person social events | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for you and your family. | Work/Life Balance with offices operating 8:30am – 4:30pm, no evenings or weekends. And we offer competitive vacation time and flex work options.</s> | Fun work environment with team-building activities, contests, and giveaways | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for employees and their families. | Work/Life Balance with flexible work options and competitive vacation time.</s> | Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace! | Work/Life Balance. We offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.</s> | Fun and team-building activities | Work/Life Balance</s> | Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and doYOU.</s> | Work/Life Balance. Our offices operate 8:30am – 5:00pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.</s> | 1. Fun and teambuilding activities | 2. Career potential & leadership opportunities | 3. Competitive Employee Benefits Plan | 4. Work/Life Balance</s> | Fun work environment with team-building activities and social events | Work/Life Balance with flexible work options</s> | Competitive Employee Benefits Plan. We offer medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family.
