Location: Remote (US)
Job Type: Full-Time, HourlyHours: 40/wk - Monday-Friday
Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best Chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.
Are you the go-to person in your circle for all things internet? Do you find yourself immersed in exploring the latest trends, memes on all socials? If you're internet-obsessed and have a knack for engaging with diverse audiences online, join us!
You'll leverage your deep understanding of the digital landscape to connect with various demographics across multiple social media channels. You’ll answer customer questions, sparking meaningful conversations, and providing insightful, helpful answers to a wide range of queries. Whether it's deciphering the latest TikTok trend, engaging with a community on Reddit, or crafting a witty tweet to a customer, your expertise will help us build strong relationships with our online audience in maintaining the highest caliber customer support.
Job Overview: You will be the primary point of contact for our customers, ensuring they have an exceptional experience. You will leverage your customer service expertise, passion for cooking, and proficiency in social media to engage with our community and drive high customer satisfaction through question responses, adhering to our brand best practices.
Key Responsibilities:
Customer Support:
- Provide outstanding customer service through various channels, including phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Community Engagement:
- Actively engage with customers on all social media platforms, responding to comments, messages, and reviews in a timely and professional manner.
Product Expertise:
- Develop a deep understanding of our cookware products to effectively assist customers and provide insightful recommendations.
Customer Feedback:
- Gather and analyze customer feedback to identify trends and areas for improvement, collaborating with internal teams to enhance the customer experience.
Relationship Building:
- Build and maintain strong relationships with customers, fostering loyalty and encouraging repeat business.
Problem Solving:
- Proactively identify potential issues and implement solutions to prevent them, ensuring a seamless customer journey.
Qualifications:
- Experience: Minimum of 2 years of experience in customer service, preferably in a related industry.
- Passion for Cooking: A genuine interest in cookware and cooking, with the ability to relate to and engage with our customer base.
- Social Media Proficiency: Demonstrated experience answering questions from audiences across all major social media platforms.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs.
- Drive to Succeed: A self-motivated individual with a strong desire to achieve and exceed goals.
- Team Player: Ability to work collaboratively with cross-functional teams to enhance the overall customer experience.
Benefits We Offer:
- Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware
- A people-centric workplace!
Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.
