Care Coordinator, Oceanfront Medical Group

Position is Remote (US/Canada)

No agencies please

Company Overview

Oceanfront Medical Group supports Maximus, a pioneering digital healthcare platform dedicated to helping men optimize their health, performance, and overall well-being. Through an integrated approach that combines telehealth services, evidence-based lifestyle interventions, and a supportive community, Maximus delivers personalized solutions tailored to each individual's goals. We believe in the transformative power of informed, proactive healthcare—empowering our members to achieve their highest potential mentally, physically, and emotionally.

With a commitment to innovation and excellence, Maximus continues to redefine men's wellness and raise the standard for patient-centric care.

Position Summary

In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.

Key Responsibilities

Video Conferencing & Scheduling

Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.

Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.

Lab & Pharmacy Coordination

Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.

Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.

Messaging Queue Management

Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.

Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.

Patient Communication & Support

Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.

Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.

Digital Healthcare Administration

Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.

Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.

Quality Assurance & Compliance

Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.

Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.

Qualifications

Experience: 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.
Education: Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.
Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.
Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.
Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.
Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.
Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.

What We Offer (Benefits):

Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)
Full Suite: Medical, Dental, Vision, Life Insurance
Best-in-class 401K options
Flexible vacation/time-off policies
Liquidity of options whenever available
Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)

Life at Maximus Health

Thrive Here & What We Value1. Missiondriven culture | 2. Innovative growing team | 3. Empowering patients to take control of their wellbeing—mind, body, and spirit.</s> | 1. Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage) | 2. Full Suite: Medical, Dental, Vision, Life Insurance | 3. Bestin-class 401K options | 4. Flexible vacation/timeoff policies | 5. Liquidity of options whenever available | 6. Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) | 7. Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values.</s> | 1. Maximus is a missiondriven consumer health company that provides men with content, community, and clinical support to optimize them in mind and body. | 2. Maximus has raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. | 3. Culture is key at Maximus, so we get to know candidates holistically through our questionnaire. | 4. We celebrate intellectual diversity and offer premium benefits including medical, dental, vision, life insurance, and 401K options.</s> | 1. Culture is key at Maximus, so we get to know candidates holistically through our questionnaire. | 2. We aim to deliver a robust, reliable system by using pragmatic, triedand-true technologies. | 3. We celebrate intellectual diversity and have an equal opportunity employer policy.</s> | Maximus is an equal opportunity employer, which not only includes standard protected categories, but also celebrates intellectual diversity. They offer premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage), full suite medical, dental, vision, life insurance, bestin-class 401K options, flexible vacation/time-off policies, and liquidity of options whenever available. Additionally, they prioritize building trust with clients and closing deals in a fast-paced environment.</s> | 2. The company has raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. | 3. Maximus is seeking a Product Manager, Consumer (or Senior Product Manager) to own the postpurchase customer experience in their high-growth, VC-backed telemedicine startup. | 4. The company values intellectual diversity and celebrates it by not only including standard protected categories but also freedom from discrimination against your free speech and beliefs as long as they are aligned with company values.</s> | 2. We celebrate intellectual diversity | 3. WorldClass Benefits | 4. Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage) | 5. Full Suite: Medical, Dental, Vision, Life Insurance | 6. Bestin-class 401K options | 7. Flexible vacation/timeoff policies | 8. Liquidity of options whenever available | 9. Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) | 10. Maximus is an equal opportunity employer</s> | Best-in-class 401K options | Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)</s> | Commitment to innovation and excellence | Empowering members to achieve their highest potential mentally, physically, and emotionally | Raising the standard for patient-centric care | Personalized solutions tailored to each individual's goals | Integrated approach that combines telehealth services, evidence-based lifestyle interventions, and a supportive community</s> | Maximus is an equal opportunity employer that values intellectual diversity and celebrates personal dedication and interest in health optimization.</s> | 1. MissionDriven Consumer Health Company | 2. Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage) | 7. Equal Opportunity Employer | 8. Celebrates Intellectual Diversity</s> | 2. Provides content, community, and clinical support to optimize men in mind and body. | 3. Raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. | 4. Culture is key at Maximus, so we get to know candidates holistically through our questionnaire. | 5. Worldclass benefits: Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage), Full Suite: Medical, Dental, Vision, Life Insurance, Best-in-class 401K options, Flexible vacation/time-off policies, Liquidity of options whenever available, Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees). | 6. Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. | 7. We celebrate intellectual diversity.</s> | 1. Maximus is an equal opportunity employer. | 2. Worldclass benefits: Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage), full suite: medical, dental, vision, life insurance, best-in-class 401K options, flexible vacation/time-off policies, liquidity of options whenever available, extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees). | 3. Maximus celebrates intellectual diversity and values first principles thinking, courage, compelling storytelling, relentlessness, high horsepower & humility, love of virtue & health.</s>