The Solutions Consultant plays a critical role in the 3Play sales process by differentiating our technology solutions, ensuring that customers understand the “art of the possible” with 3Play, and supporting the launch of the customer’s initial use cases to maximize customer value realization.
As a Solutions Consultant, your primary responsibilities will be to curiously engage with existing and potential customers to understand the client’s business objectives and technical requirements and design a solution utilizing the 3Play platform & products to help clients attain their goals.Video content is everywhere, and digital accessibility solutions are critical for media and entertainment companies, corporations, and colleges and universities. Our solutions provide everything needed to create accessible and engaging content.
Duties and Responsibilities
- Serve as technical lead during the sales cycle, including discovery, product demos, security reviews, solution design, statement of work preparation, and scope estimation.
- Design overall solutions, including the development of workflow concepts, appropriate documentation, and presentation of technical material to our customers.
- Onboard new customers and new groups to the 3Play platform with the goal of delighting customers and accelerating value recognition.
- Document solution design to support a smooth transition post-sale for the sales, account management, customer success, and product and operations teams.
- Liaise with the product & account management teams where necessary to ensure the solution is implemented correctly and meets the agreed upon user acceptance testing standards specifications.
- Manage customized demos and account walkthroughs while highlighting 3Play’s differentiated platform areas.
- Partner with Sales teams to share the voice of customer product requirements for development and product roadmap considerations.
- Diligently participate in internal opportunity reviews to understand the requirements needed to win the business from a product and pricing perspective.
- Act as a trusted advisor to the prospect or customer throughout the buyer journey.
Position Requirements
- 3+ years of related work experience in a technology company.
- Experience in pre-sales support, technical consulting, solution design, project envisioning, planning, development, deployment, and management.
- Proven success consulting with clients on technology implementation and system integration projects.
- Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms and content management systems.
- A natural problem solver with a love for technology who can work in a fast-paced environment and manage competing priorities.
- Exceptional communication skills.
- Experience in a start-up technology company is an asset.
- A bachelor’s degree in engineering, computer science, or other technology is preferred.
About the Company
3Play Media is a profitable technology company revolutionizing how people consume online media. Our premium live captioning, transcription, audio description, and translation solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB.
Work Environment
We have an awesome work environment! Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success.
Perks
- Professional growth and development opportunities
- Competitive compensation
- Medical, Dental, and Vision benefits
- 401K matching program
- Paid vacation, birthday, volunteer days, and sick leave
- Disability and life insurance
- Charitable contribution matching program
- Company-sponsored social events
- Snacks and beverages provided
