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Senior Implementation Consultant

AssetWorksPennsylvania, United StatesRemote, Onsite

Job Summary:The Senior Implementation Consultant will focus on a broad range of software implementation activities working primarily with external customers but also with internal departments such as product development, quality assurance and customer care. The ideal candidate will have established experience in a similar professional services environment, specifically in the areas of business analysis, web application configuration and setup consulting, technical/functional specification creation, user acceptance testing and train-the-trainer and/or end-user-oriented training, all in both an onsite and remote capacity.


The Senior Implementation Consultant will have experience working with at least one of the following industries in relationship to Asset Management, specifically with Fleet or Infrastructure (EAM/GIS) asset management: Municipal or commercial fleet Local government public works State infrastructure agencies (i.e., DOT) Campus infrastructure or facilities organizations Utilities

Job Description:


Essential Duties and Responsibilities:


  • Conduct detailed business process analysis consulting and document the resulting requirements definitions.
  • Consult with customers related to system design and configuration to achieve desired workflows.
  • Understand and be able to effectively communicate the fundamentals of change management.
  • Translate customer requirements into functional/technical specifications for enhancements, interfaces, conversions and/or reports.
  • Manage testing cycle process with customer for end user acceptance test scripts regarding system design and any enhancements, interfaces, conversions and reports built within the project scope.
  • Deliver high quality, focused training classes for both train-the-trainer and end-user-oriented classes on areas of the system per documented workflows.

  • Support live operations transition for customer(s) onsite at their facilities and perform requisite troubleshooting as necessary.
  • Deliver engaging, informative, well-organized presentations.
  • Deliver training classes and presentations at annual customer conference.
  • Create, update and provide insight on internal and external training and implementation materials.
  • Create and deliver ad hoc and routine industry needed reports from system for customers, as requested.
  • Build and support custom reports inBusiness Objects Enterprise, not required but preferred.
  • Possesses general understanding in the areas of application programming, IIS, database and system design.
  • Facilitateproject team and customer meetings effectively.
  • Communicate relevant project information to assigned project manager, direct manager and other departments (Development, Customer Care, QA, Sales) effectively and timely.
  • Resolve and/or escalate issues in a timely fashion.
  • Interface professionally with other internal departments.
  • Understand how to communicate difficult/sensitive information tactfully.
  • Set and manage customer expectations on projects, especially where documented scope is related.
  • Manage day-to-day customer interaction on assigned projects.
  • Communicate effectively with customers to identify needs and evaluate alternative business solutions.
  • Develop long-term, positive relationships with customer personnel increasing overall account satisfaction.
  • Demonstrate strong financial and business acumen as pertains to corporate metrics and goals.
  • Demonstrated ability to effectively work remote when not onsite with a customer.
  • Submit timesheets and expenses in a timely manner.

Requirements:


The ideal candidate will possess a BA/BS degree from an accredited college or university with a major in Business Management and/or Computer Science, preferred; masters or advanced degree is a plus. Coursework in GIS is a plus. The position requires:

  • Preferably 8-12years of professional work experience
  • A minimum of 5 years with direct software implementation experienceas the principal implementer
  • Proven experience working with large customers requiring complex solutions
  • Passionate about coaching and mentoring and helping others succeed
  • Experience working for a company that provides proprietary software solutions
  • Excellent active listening, communication (verbal and written) and problem-solving skills
  • Exhibits strong attention to detail and a commitment to quality work
  • Thrive in a deadline-driven environment that may require work outside the normal timeframes
  • Demonstrated organizational efficiency, time management skills and a willingness and ability to adapt to changing priorities 
  • High degree of professionalism and demonstrated ability to work productively with a wide range of customer personas
  • Familiarity with Oracle and MSSQL relational database platforms
  • Knowledge of various software development methodologies (waterfall, agile, etc.)
  • Proficiency with Microsoft Office Suite 365, particularly Excel, PowerPoint and Visio
  • Working knowledge of Business Objects Crystal Reports, SQL and scripting, a plus
  • Comfort with extensive travel, up to 50%, higher by exception

  • Benefits:
  • Generous Paid Time Off
  • 11 Paid Holidays
  • Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution  
  • 401k with employer match which immediately vests
  • Annual Company Bonus
  • Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
  • Tuition Reimbursement Program
  • Employee rewards and recognition programs
  • Optional Employee Stock Purchase Program with company match
  • Pet insurance
  • TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
  • Referral bonuses
  • Employee engagement events
  • Flexible remote work arrangements

Worker Type:Regular


Number of Openings Available:1


Life at AssetWorks

Thrive Here & What We ValueHigh Level of Ethics and Integrity | Strong Analytical Skills | Proficient in Using Financial Software and Technology Tools | Solid Understanding of Business Operations and Industry Trends | Able to Collaborate with Other Departments and Stakeholders | Strong Leadership Skills to Manage and Motivate a Team of Finance Professionals</s> | Fully remote but requires collaboration with colleagues in Europe | East coast hours based workday</s> | 1. Young and Dynamic Team | 2. Supportive Environment | 3. Innovative Software Company | 4. Opportunity for Personal Growth | 5. Competitive Salary</s> | Higher education environment | Agile, Waterfall, or Hybrid project methodologies | Strong problem-solving and decision-making abilities.</s> | Dynamic, international organization | Small-scale organization combined with the resources of a large international network | Global connections and opportunities for growth</s> | Promote a positive employer brand by providing excellent candidate experience | Stay up-to-date with industry trends and best recruitment practices to enhance hiring strategies</s> | 1. Generous Paid Time Off | 2. 11 Paid Holidays | 3. Medical, Dental, Vision, Life Insurance Benefits with Various Choices and Employer Contribution | 4. 401k with Employer Match Which Immediately Vests | 5. Annual Company Bonus | 6. Career Growth and Mentoring Opportunities as a Smaller Business Unit within the Volaris Group | 7. Tuition Reimbursement Program | 8. Employee Rewards and Recognition Programs | 9. Optional Employee Stock Purchase Program with Company Match | 10. Pet Insurance | 11. TicketsatWork Program, Discounted Entertainment Tickets to Movies, Sporting Events, Hotels, Live Performances, Etc.</s> | Mentorship from experienced professionals | Networking opportunities and potential career growth within the organization | Facility under Volaris Group and Constellation Software umbrella</s> | A self-starting personality with a spirit of entrepreneurship | Experience working in a diverse group of people | Ability to travel up to 50% | Experience with complex sales cycles | Strong prospecting skills | Presentation skills both remotely and in-person | Proven track record of reaching key decision-makers</s> | Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution | Flexible remote work arrangements</s> | Strong desire to succeed in enterprise software sales | 3-5+ years of experience in a similar Pre-Sales Engineer role supporting complex enterprise solutions | Experience with facilities operational solutions like CMMS, CAFM, or IWMS (Integrated Workplace Management Systems) | Travel: This role may require up to 75% travel. | A mix of on-site client interaction, virtual meetings, and internal collaboration. | Regular worker type.</s> | Supportive work environment | Open and dynamic culture | People-first culture | Inclusive atmosphere | Work-life balance options | Social events and team-building activities | Career development programs and mentorship</s> | Collaborative Team Environment | Tiered Support Structure for Excellent Customer Service and Growth Opportunities</s> | Collaborative Setting | Passion for Excellence</s> | 1. Emphasis on workplace efficiency and optimization | 2. Support for professional development and growth opportunities | 3. Collaborative and supportive team environment</s> | Win-win relationships with key customers and partners to maximize long-term commercial success for all parties | Alignment of each business and functional department’s KPI’s with Volaris targets | Strong talent management process to attract and retain talent, ensure strong employee engagement, implement succession plans to manage risks, embrace scalability, and harvest up-and-coming talent.</s> | Collaborative, entrepreneurial environment | Competitive salary and benefits package | Hybrid work environment</s> | Dynamic, collaborative, progressive, and high-performing team | Cutting-edge technologies in the best-in-class Boundary Scan industry | Career growth and development opportunities</s> | 1. Collaborative work environment | 2. Resultsdriven, high utilization and team-oriented culture | 3. Opportunity to learn about Project Management, Information Technology, and facilities software used by government agencies.</s> | Collaborative and team-oriented work environment | Mentorship opportunities for students and trainees | Opportunities for professional growth and development</s> | Collaborative "open-door" culture | Fosters areas of improvement for the department in collaboration with other managers.</s> | West coast time zones preferable Mountain or Pacific</s> | Collaborative and innovative work environment | Work-life balance initiatives and flexibility</s> | 1. Promotes trust and mutual respect. | 2. Passion for constant improvement. | 3. Array of products and experienced teams to learn from.</s> | Constellation Software is Canada's largest technology company, trading under CSU on the TSX (this includes a vast network of peers to work with and learn from) | Opportunity to develop your skills and learn new technologies | Work within a Constellation Software business unit</s>
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