Join one of the nation’s leading and most impactful health care performance improvement companies.Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets.Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:
- Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
- Analytics: deliver analytic applications & services that generate insight on how to measurably improve
- Expertise: provide clinical, financial & operational experts who enable & accelerate improvement
- Engagement: attract, develop and retain world-class team members by being a best place to work
Role: Client Advocate Specialist
Team:
CRStar
Location: US, Remote
Travel: none anticipated
**This position is currently not eligible for visa sponsorship**
Active Certified ODS-C certification REQUIRED.
What you'll own in this role:
- Provide first line of support for client questions and issues. Assist in issues pertaining to the use of the software.
- Engage with clients to better understand changing needs and priorities, in turn to help prioritize new features and services.
- Develop and maintain client relationships; proactively engage with clients in designated territory to understand their utilization, changing needs, broader circumstance around registry engagement with the cancer center administration with the goal of engaging with Registry Team leaders, Cancer Center leaders or Oncology Service Line leaders.
- Coordinate implementation efforts with new clients to include building the plan, training and set up
- Engage with regional state associations with the objective of establishing leadership credentials. Attend regional state and national conferences as needed.
- Maintain knowledge of state and national standards
General Duties and Responsibilities:
- Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients.
- Assist the Director, Growth with new prospects in the designated region, which may include software demonstrations on line or on site
- Periodically, support continuing Product Management and enhancement efforts
- Periodically, support Software quality and testing efforts as needed.
- Become the Subject Matter Expert in one key area that will support the company’s objectives.
What you bring to this role:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel and PowerPoint)
- Good presentation skills
- At least 3 years Cancer Registry experience, preferably with CRStar.
- Active Certified ODS-C, certification required
Information Security and Compliance Responsibilities:
- Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
- Adhere to and comply with the organizations Acceptable Use Policy.
- Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position.
If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.
