Are you interested in joining an organization with a global reach? At Concentric, “We Manage Risk Everywhere to Keep People Safe.” If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!
Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results We are currently looking to hire a Residential Security Agent Team Lead to join our team embedded with our client in Washington, DC! *This position requires working onsite at our client's Headquarters in Washington, DC.
JOB DESCRIPTION
The Residential Security Agent Team Lead will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team, providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill this position that will be working on a team providing 24/7 coverage. This is a full-time position working 12-hour shifts including coverage of weekend, nights, and holidays.
Schedules will be established in advance.
RESPONSIBILITIES
● Act to support threat management and emergency response and be the first point ofcontact for client security needs.● Monitor and manage camera system, access control technology and other security tools● Advise and take action addressing unknown visitors, phone calls, and other contacts● Maintain excellent rapport and open lines of communications regarding client needs,requests for support, service issues, and deliverables.● Provide a high standard of customer service delivery for clients, guests, and staff● Ensure client deliverables are met across the full suite of security services● Proactively communicate with clients regarding risks to personnel, property, or privacy● Ensure completion of any client required plans, surveys, or reports.● Assist with customer service issues to ensure a consistently high level of service● Communicate with co-workers, management, clients, and others in a courteous andprofessional manner.● Conform with and abide by all regulations, policies, work procedures and instructions● Establish schedule to ensure proper coverage● Assist Account Manager and client representatives in establishing SOPs● Ensure embedded RST agents maintain required standards● Coordinate with Concentric to ensure necessary ad-hoc coverage is provided to the client.
REQUIRED QUALIFICATIONS
- All required licenses and certification requirements, including:o Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use.o This is an armed position. Candidates must be current or retired law enforcement and/or possess a District of Columbia Concealed Pistol License, allowing them to carry a firearm in Washington, DCo Must hold or be able to obtain CPR/FA training or higher
- Experience in successful project management, participating in a small team environment
- Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
- A successful track record operating within a high-touch, customer service environment
- Appropriate professional bearing and customer service skills
- Demonstrated computer skills, including Google Suite and MS Office applications.
- Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
- High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
- Excellent written and verbal communication skills, including comfort working with senior leadership
- Skilled in synthesizing facts, concepts, and principles
- Emotional intelligence and a customer focused approach.
PREFERRED QUALIFICATIONS
- Bachelor’s Degree in a related field or relevant experience
- Executive Protection and/or Tactical training preferred
- Advanced medical training (EMT, WEMT, WFR, TCCC/TECC)
- Experience with physical security and alarm systems
COMPENSATION & BENEFITS
- 100% Employer paid medical, dental, and vision benefits
- Medical selection of PPO or HDHP, including HSA employer contribution
- Medical FSA
- Dependent Care FSA
- Employer-paid insurance: life, STD, LTD, and AD&D
- 401k including employer match & immediate vesting
- 11 paid holidays
- Paid leave (vacation, sick, parental)
- Annual Health & Wellness Benefit
- Generous Fertility/Adoption benefit
- National discount employee program
- Employee Assistance Program for personal needs
- Access to Learning Management System
Washington, DC Pay Range$48 - $48USDConcentric acknowledges the systemic barriers in the security industry and recognizes that removing those barriers will require a collaborative and conscious effort. Concentric is committed to programs and initiatives around diversity, equity, and inclusion that better our organization and our greater community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors is committed to protecting the privacy and security of all applicants who submit personal information to us.
You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.
