We are looking for an experienced Project Manager to take on the dual responsibilities of Delivery Lead and Account Manager. This role will be responsible for ensuring the successful delivery of projects and services, managing client relationships, and driving business growth. The ideal candidate should have a proven track record of coordinating across teams, understanding client needs, and delivering high-quality project results.
Key Responsibilities:
- Lead the delivery of projects from inception to completion, ensuring timely and quality execution. Own the project life cycle, including planning, budgeting, resourcing, and risk management.
- Work closely with cross-functional teams to ensure smooth communication and delivery of project milestones. Collaborate with internal teams to ensure resource allocation aligns with project requirements.
- Ensure that all deliverables meet quality standards and client expectations. Proactively identify and mitigate risks to ensure successful delivery.
- Improve delivery processes and workflows to enhance efficiency, reduce overhead, and increase client satisfaction.
- Act as the primary point of contact for clients, building and maintaining strong, long-term relationships. Understand client goals and objectives to provide tailored solutions.
- Regularly update clients on project status, milestones, and potential challenges. Ensure clients are always informed and confident in the progress of their projects.
- Identify opportunities to expand services within existing accounts, cross-sell new offerings, and drive revenue growth.
- Champion the client’s needs within the organization, ensuring that the team is aligned with client objectives and priorities.
- Address and resolve client concerns or internal roadblocks in a timely manner, ensuring smooth project execution.
- Provide regular status reports to clients and senior management on project progress, timelines, and performance metrics.
Experience:
- 8+ years of experience in project delivery, client management, or a similar leadership role in a technology/services-oriented industry.
- Strong understanding of project management methodologies (Scrum, Kanban, etc.), excellent communication and negotiation skills, and a proven ability to manage and develop client relationships.
- Experience working with cross-functional teams, including developers, designers, and QA, with a solid understanding of technical project delivery.
- Demonstrated experience in managing and leading project teams, both internal and client-facing.
- Ability to navigate complex challenges and find solutions that align with both client and organizational goals.
- Strong client-first mindset with an ability to adapt to varying client needs and expectations.
SmarTek21 stands at the forefront of innovation, leveraging Generative AI to power advanced data ecosystems and industry-leading conversational interfaces that transform customer interactions. Established in 2006, we seamlessly blend human acumen with cutting-edge artificial intelligence to tackle the most complex challenges in digital integration and data governance.
