Key Outputs
• Carry Maintain, implement and control the Quality Management System (QMS) in the Service department• Implement and maintain contamination control standards as per OEM requirements• Maintain quality and contamination control documents within Service• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements• Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams• Verify correct implementation of quality control and contamination control procedures• Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures• Complete quality inspection reports• Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques• Identity root causes and provide advice on corrective actions for service quality issues• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality• Provide training on service quality awareness and quality control measures to improve service excellence• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e.
final line of approval on all work conducted in workshop• Manage projects related to quality process and contamination control improvements
Qualification, Experience and Competencies
• 5 Years qualified artisan• Minimum 3 years’ experience as a Technical Analyst• Prior experience as Service/Technical Planner or Service Supervisor advantageous• Good administrative skills• Machine specific technical knowledge and skills Level 2 • Applicable product knowledge• Verbal and written communication (including presentation) level 2 • Technical report writing (advanced content)• Business and financial understanding level 1 • Computer Literacy (All Cat Literature & MS package)• Trouble shooting and problem solving skills level 2• Diagnostic skills level 2• Building relationships level 2• Influencing and negotiation level 1
