Description
Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for a IT Support Specialist- Tier 2 like you! We’re looking for individuals who prefer to focus on solving problems and completing tasks efficiently, while others handle your schedule. Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance.Plus, if you love results and challenges, you'll thrive with our bonus program, designed to reward your success and drive.
What You’ll Do
- Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
- Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
- Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
- Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.
Requirements
- Experience managing on-premises Exchange, file/print services, and server virtualization.
- Proficiency in administering M365 services such as Exchange Online, SharePoint, OneDrive, Teams, and Intune.
- Knowledge of hybrid setups with Azure AD Connect and cloud security best practices.
- Solid grasp of TCP/IP, subnetting, routing, wireless, VLANs, and VPN technologies.
- Experience with SonicWall Firewalls, Datto, Office 365, and Mac OS (a plus).
- Experience with network troubleshooting tools and techniques.
- Experience in supporting and maintaining Microsoft Teams environments, ensuring smooth collaboration and communication.
- Proficiency in troubleshooting Teams Voice solutions, including Direct Routing, call queues, auto attendants, and PSTN integration.
- MSP Experience: 2+ years
- Customer Service Mindset: You’re great with people and always put clients first.
Benefits
- Salary Range: $65K - $85K
- Medical, Dental, & Vision with Employer Contribution
- Paid Time Off
- Volunteer Time Off
- Employee Assistance Program
Ready to make IT happen?
Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future!
*To be considered for this role, please take this short 10-minute survey! ONE 2 ONE Inc.
