Description
ZeroFox seeks a Strategic Account Manager to create long-term, trusting relationships with our customers in the United States Federal government. The Strategic Account Manager’s role is to oversee a portfolio of assigned customers and develop new business from existing clients. The Strategic Account Manager will work collaboratively with new sales to meet revenue goals and report directly to the Vice President of Global Partnerships & Public Sector Sales. Travel, predominantly in the National Capital region, may be required up to 20-30% of the time.
Role and responsibilities
- Responsible for renewals and upsales of ZeroFox solutions to achieve target revenue.
- Develop a solid and trusting relationship between clients and company
- Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
- Develop a complete understanding of account needs
- Anticipate account changes and improvements
- Manage communications between clients and internal teams
- Strategically plan to improve client results
- Collaborate with sales team to maximize profit by up-selling existing solutions and cross-selling new ones to solve customer business problems
- Plan and present reports on account progress, goals, and monthly and quarterly initiatives to share with team members, stakeholders, and use in future case studies or company training
- Meet all client needs and deliverables according to proposed timelines
- Analyze and prepare customer data to provide customer relationship management
- Expand relationships and collaborating with sales representative to evangelize ZeroFox within account
- Act as a liaison between customer and internal business units to manage customer needs
Requirements
- Technology sales / account management experience (cyber security preferred), typically obtained in 5+ years
- Experience managing and/or selling to enterprise-level United States Government clients, typically obtained in 10+ years
- Ability to multitask, prioritize, and manage time efficiently
- Goal-orientation, organization, and collaboration with cross-functional teams
- Self-motivation and self-direction
- Excellent interpersonal relationship skills
- In-depth understanding of clients and their position in the industry
- Eagerness to work with new sales to expand company, clients, and territories
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Basic computer skills, and experience with CRM software (Salesforce.com preferred) and the Microsoft Office Suite
Desired qualifications and skills
- Bachelor’s degree in business, marketing, information technology, or a related field
- Experience with account forecasting and pipeline management
- Proven negotiation skills and ability to influence decision-makers
- Understanding of market trends and competitive landscape in cybersecurity
- Willingness to stay updated on industry best practices and emerging technologies
Benefits
- Competitive compensation - $300,000+ OTE
- Community-driven culture with employee events
- Regular catered lunches for in-office work; snacks, drinks available daily
- Generous time off
- Comprehensive health benefits & 401(k) plan
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
About us
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface.
It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
