An Associate Solution Architect is a strategic resource for Granicus, responsible for managing the technical aspects of our competitive bids, responding to security questionnaires, and cross-functionally supporting other teams across Granicus. This role is able to read technical requirements and will learn to properly design a solution that meets those needs, all while improving the way we respond and manage our technical response library. An Associate Solution Architect is able to then demonstrate, internally, their shiny new proposed solution using our live environments and content. An Associate Solution Architect brings technical knowledge to the job and is able to read API documentation, is able to technically configure our solutions, understand security best practices, and can articulate these technical aspects of our job to non-technical people. We additionally rely on this role to fulfill non-revenue demand for solution expertise from other teams – working with Implementation, Customer Success, Product, Proposal, and Support teams to respond to technical questions and challenges.
Note:
The Associate Solution Architect is non-client-facing role within the Pre-Sales organization of Granicus. As you embrace the role of Associate Solution Architect, you'll continuously develop and hone your skills. As your journey continues, the expectation is that with time you'll evolve, gain the necessary pre-sales and business acumen to become part of the the client-facing Solution Architect team.
#India
What You'll Do
- Working with Proposal, Customer Success, Product, Support, Security, and Implementation teams to respond to technical questions.
- Though this role, is not directly client-facing, you will support the Sr. Architects, who do meet with agencies to present their proposed solution to address the agencies' challenge.
- Drafting technical requirements and updating and improving them over time, as needed.
- Using development and sandbox environments to test conceptual solutions and integrations.
- With guidance and coaching from the Sr. Solution Architects and Solution Architect Manager, you'll develop and gain the foundations on your journey to become a strategic sales and technical resource for the entire company.
- Responding to functional and technical elements of RFIs/RFPs.
- Maintaining a library of technical capabilities that are used in these RFPs.
- Responding to formal customer technical needs, such as Security Questionnaires.
- Learning the full suite of the Granicus platform through constant training, reading product releases, and internal product discussions
Day In the Life
Here are some scenarios you can't expect to encounter in your day-to-day in this role:- An RFP has come in with technical requirements that need responding to, line-by-line. You'll use our existing library of technical responses to determine the best response to use based on the solution you propose.
- A scoping request has come in and you will work with the requester, the agency, and the implementation team to properly scope the solution and document your recommendations.
- The Platform team needs a working example of three different solutions, working together that sales and marketing can use for go-to-market needs. You build an example, using out-of-the-box configurations as well as the available APIs, to build a demonstrable solution.
- An existing client submits a Security Questionnaire as a part of a renewal. You'll respond to the questions and source any clarifying responses from the Security and Product teams.
Advanced Scenarios, opportunities to shadow and learn from our Sr. Solution Architects:- A mix of products was sold to a client, and the implementation team needs assistance on how best to integrate the solutions for the specific use case/need of the agency. You'll shadow a Sr. Solution Architect who grabs time with their team to discuss the needs and propose a path forward for making the integrations work, often by demonstrating it in a sandbox environment.
- An agency has selected Granicus as a finalist in a competitive bid and requests a demonstration of the solution (that a Sr. Solution Architect previously) proposed. You'll work with and take guidance from the Sr. Solution to prep for and provide a live demonstration, (performed by the Sr. Solution Architect), of the proposed solution and answer any clarifying questions the agency has.
Who You Are
Our Associates Solution Architects spend approximately two years learning our products through their contributions of technical requirement responses, completing coursework in our LMS, managing our content library, and shadowing other consultants. Associate Solution Architects are, therefore, a critical part of our team's growth, and we focus heavily on their learning progression through company-provided education opportunities and dedicated team member mentorship.Successful Associate Architects are a rare breed of highly motivated, voracious learners that bring a positive attitude every day. This role demands evidence of skills and experience like:- Government experience is highly preferred.
- Knowledge of one or more of the Granicus Cloud Solutions is a big plus
- General knowledge of Solution Design
- Technical chops for a wide variety of programming and hosting scenarios.
- Has experience building integrations using APIs (REST, JSON-RPC), Webhooks, DB calls, etc.
- Very strong documentation skills for managing our thousands of technical responses in our library.
- Strong desire to work in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Very strong presentation and professional written communications skills
- Ability to quickly comprehend and explain complex solution concepts in simple, effective terms.
- Track record of continuous learning and solution-finding
- Strong organizational, communications and teamwork skills
- Project-oriented mentality
- Preferred (nice to have) but not required:
- Experience with security technologies and protocols
- Experience with Cloud technologies such as AWS, Azure, GCP
- Scripting languages - JavaScript, NodeJS, Python - any level entry to expert
- Experience with AI technologies
- Industry recognized certifications
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.-------------------------------------------------------------------------------------------------------------------------------------------------The Culture:At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
A few culture highlights include –Employee Resource Groups to encourage diverse voices-Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.-Embracing diversity & fostering a culture of ideation, collaboration & meritocracy-We bring in special guests from time to time to discuss issues that impact our employee population.The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Gov-tech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the Gov-Tech 100 list over the past 5 years and has been recognized as the best companies to work on Built In. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here.
The Impact:
We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process-Assessment – Take a quick assessment.-Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.-Coding – Take a quick coding test online.-Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus.
Meet more members on the team! Learn more and share more.-Reference checks – Provide 2 references so we can hear about your awesomeness.-Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.-Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India: Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –-Hospitalization Insurance Policy covering employees and their family members including parents-All employees are covered under Personal Accident Insurance & Term Life Insurance policy-All employees can avail annual health check facility -Eligible for reimbursement of telephone and internet expenses-Wellness Allowance to avail health club memberships and/or access to physical fitness centers-Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter. Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7. Access to learning management system Say., Learning Premium account membership & many more-Access to Rewards & recognition portal and quarterly recognition program. Security and Privacy Requirements-Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.-Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. --------------------------------------------------------------------------------------------------------------------------------------
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