Salesforce Administrator

Description

ZeroFox seeks a Business Systems Administrator to support the sales and operations teams and ultimately increase productivity by ensuring the efficiency and effectiveness of ZeroFox’s Salesforce.com instance. Additionally, the selected candidate will be responsible for helping create, evaluate, and optimize data, sales, and operations processes, as well as related sales applications.This is a critical, highly-visible role within ZeroFox that will work closely with Sales, Marketing, and Operations.

Salesforce.com administration experience, business acumen, analytics and reporting expertise, and aptitude with other sales-related technologies are must-haves. A proven history of designing & implementing user-friendly applications & functionality based on business requirements along with the ability to quickly deliver information and insights to stakeholders from business systems tools, are imperative.

Role and responsibilities

Applications Management: Oversee the use and improvement of Salesforce.com and related tech stack to continually increase efficiency and ease of use for the sales team.
SFDC Support: Along with the Sales Operations Specialist, triage all support tickets in Salesforce.com while leading implementation of new products / features for sales and operations users in all business systems.
Data Management: Manage and evaluate data to determine a product’s or campaign’s effectiveness.
Sales Forecasting: Support the Chief Revenue Officer, Sales Operations Manager, and Sales Leadership to enable accurate forecasting reporting for each segment of the business, including individual metrics.
Territory Management: Outline and define various sales territories in SFDC.
Training: Train new and current sales team employees on operational responsibilities required within ZeroFox’s business systems. Training responsibilities include, but are not limited to, tech stack, sales and operational processes, reporting, data governance, etc.
Evaluation and Implementation: Evaluate data to validate the success of a product or sales plan, implementing alternative measures if the evaluation yields unsatisfactory results.

Requirements

Salesforce.com Administrator Certification (ADMIN 201)
Experience performing the duties above, typically obtained in 3+ years. Candidates with technology industry experience, ideally working in startup or high growth environments, will be given priority consideration.
Experience managing / maintaining Salesforce.com product features such as custom objects/fields, process builder, flow, & other automation features, currency management, advanced reports & dashboards, and CPQ is a must.
High level of understanding of Salesforce security models (roles / profiles, field level security, permission sets, etc.)
Experience with QA / UAT in sandbox environments and using change sets to deploy to a production environment.
Experience with manipulation of data via Data Loader or related tool required.
Experience with administration of related business applications a plus; e.g. Outreach, ZoomInfo, LeanData
Proficiencies in change management, problem-solving, process improvement, operational excellence, and detail orientation
Passion and proven ability to implement world-class sales processes, productivity improvements, sales technology, and training throughout the sales organization.
Ability to work cross-functionally across multiple teams and stakeholders.
Solid communication skills, both written and verbal. Must have the ability to deliver concise, logical, written documents and presentations across all organizational levels.
Ability to work autonomously and lead sales operations-related programs, SFDC implementations and initiatives.
Ability to effectively plan strategies and future sales operations and systems goals.
Optimistic, can-do will-do attitude.
Ability to multitask and respond effectively to changing priorities.

Benefits

Competitive compensation
Community-driven culture with employee events
Generous time off
Best-in-class benefits
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Life at ZeroFox

ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using targeted data collection and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. Recognized as a Leader in Digital Risk Monitoring by Forrester, the patented ZeroFOX SaaS platform processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, HipChat, Instagram, Reddit, Pastebin, Tumblr, YouTube, VK, mobile app stores, the deep & dark web, domains and more. Led by a team of information security and high-growth company veterans, ZeroFOX has raised nearly $100M in funding from NEA, Highland Capital, Silver Lake Waterman, Redline Capital and others, and has collected top industry awards such as Red Herring North America Top 100, the SINET16 Champion, Dark Reading's Top Security Startups to Watch, Tech Council of Maryland's Technology Company of the Year and the Security Tech Trailblazer of the Year. The ZeroFOX team is comprised of builders, communicators and innovators working together to make the world safe for people and organizations in the digital age. Want to join fast growing team in a rapidly developing market View our current job openings and apply at: https://www.zerofox.com/careers/