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Instructional Designer

GranicusCosta RicaRemote

The Company 


Serving the People Who Serve the People 


Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here.  We’re on the search for an Instructional Designer to support various learning and development programs at Granicus.

The successful candidate will work closely with our core L&D team and business stakeholders to design and develop results-oriented learning that is engaging, inspirational, and highly effective.  This is an opportunity to design and develop dynamic training and development offerings that will have a direct impact on the success of the company and the professional development of all employees at Granicus. 

What Your Impact Will Look Like Here


  • Collaborate with our Learning & Development Specialists to assess and prioritize training and development needs, perform skills gap analyses, and partner with subject-matter experts to determine the key learning outcomes, steps, and activities to effectively close identified skill gaps. 
  • Design and produce engaging training and development programs, learning pathways, courses, activities, and assessments (formative & summative) using appropriate ID models. 
  • Implement training and development programs using various L&D delivery tools (e.g., LMS, website, email, Zoom/MS Teams). 
  • Evaluate learning and development programs to measure reaction, learning, impact/behavior, and results and report on key metrics to the Director of Learning & Development. 
  • Keep existing training and development programs up to date; develop and execute refresh schedule for all L&D courseware that you own. 
  • Proactively look for opportunities to improve the design and delivery of training and development programs at Granicus.

You will love this job if you have


  • You are passionate about helping people learn and grow and inspire a growth mindset in others. 
  • You have an innate ability to come up with engaging training solutions and move them through to implementation. 
  • You have a minimum of three years of experience in instructional design, with experience designing and developing a variety of learning and development programs for various proficiency levels in the organization. 
  • You have creative design skills and excel in applying them to the development of eLearning and instructor-led training programs using tools like Storyline, Rise, Adobe Creative Cloud, Camtasia, SnagIt, Tango, WellSaid Labs, WordPress (Divi), CSS, and more. 
  • You have strong project management experience with the ability to design project plans and define and estimate work break downs; you can manage multiple projects simultaneously.  
  • You have excellent organization, time management, and communication skills. 
  • Familiarity with LearnUpon LMS a plus.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements


-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team


- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture


- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.- A few culture highlights include – Employee Resource Groups to encourage diverse voices- Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employeepopulation 

The Impact


- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.Apply for this job

Life at Granicus

Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry's leading cloud-based solutions for communications, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect over 150 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve.
Thrive Here & What We Value1. Inclusive work environment valuing diverse voices (#1)2. Transparent communication on employee issues (#2)3. Safe space for sensitive discussions (#3)4. Coffee sessions with CEO Mark Sessions (#4)5. Building strong government-citizen relationships (#5)6. Simplifying critical information dissemination (#6)7. Empowering agencies with digital solutions (#7)8. Serving over 5,500 governments worldwide (#8)9. Collaborative work environment fostering innovation (#1)10. Emphasizing individual initiative and teamwork (#2)11. Opportunities for personal development (#3)12. Encouragement of work-life balance (#4)13. Driving positive community change through technology (#5)14. Recognition as a top company to work for (#6)15. Equitable and inclusive tech deployment (#7)16. Passionate public service, citizen engagement (#8)17. Commitment to customer experience excellence (#1)18. Collaborative partnerships advancing customer-centric initiatives (#2)19. Building trust and fostering collaboration within the organization (#3)20. Equitable, inclusive solutions meeting community needs (#4)
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