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About this role
Every company grows differently, and we grow when we help our users write better, faster.Ā As a Content Analyst, youāll work closely with our AI/NLP, product, and solutions engineering teams to help us maintain a high level of quality in the content generated by features and models.Weāll rely on your editorial mindset and customer-centric thinking to make sure weāre delivering content at an enterprise-level of quality.Ā Ā You'll be reporting to our Director of Customer Language Engineering.Ā
š¦øš»āāļø Your responsibilities
- Put on your editorial and copywriting hats ā deeply understand our customerās needs and priorities, and apply that customer-centric thinking when reviewing model outputs
- Provide a thorough analysis of model and feature outputs to help us improve quality
- Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production
- Clearly communicate your findings to various stakeholders, including AI/NLP, product, and solutions engineering
- As needed, produce reports and statistical analysis to summarize your findings in a digestible format
- Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers
- Help us build up and scale our content QA processes and capabilitiesĀ
āļø Is this you?
- 2+ years working in a content review, copywriting, or editorial capacity
- A deep love for words, language, and writing
- Has knowledge of editorial processes or experience working with content marketing, technical writing, or UX writing
- Has an interest in AI and NLP technologies, including large language models (LLMs)
- Can think strategically but loves to get into the details of the product and how it works
- Has technical curiosity to ask engineers and product good questions about architecture, flows, business logic, etc.
- Not afraid to speak their mind while contributing to a culture of openness and frank talk
