Senior CRM Executive

Description

About us

You know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. Debenhams hasn’t made a comeback—we’ve been here since 1778, evolving and adapting to the times. This is Debenhams today - Britain’s Leading Online Department Store.We are more than a department store—we are an institution. From creating the blueprint for designer collaborations with Designers at Debenhams, to launching countless brands and inventing the beauty counter, we’ve consistently shaped the retail landscape.We don’t underestimate the power of our brand or the place we hold in people’s hearts.

This is only the beginning of the next chapter for Debenhams.Britain needs Debenhams.....Debenhams needs you!

Your Team & Role

You’ll be coming to work with a team of 4 which includes a Head of CRM, Senior CRM manager and CRM executives. You will be working in a really varied position getting to work across key lifecycle, loyalty, retention and brand initiatives aimed at driving value and loyalty from our customers. We work with an enterprise CRM system (Bloomreach) so you will have the opportunity to utilise functionality to deliver value. You’ll be using established CRM channels like email and push but will also be involved in new technology enhancements and driving forward our app strategy.

About you

We are looking for an enthusiastic and detail-oriented Senior CRM Executive ideally with 3 years plus experience to join our fast-paced team to support with the planning and execution of key communications across email, push & SMS to drive sales, retention and customer loyaltyWe need someone who can get stuck in, lead and can re-act quickly to changes within a fast pasted environment whilst collaborating cross functionally across digital marketing as well as trade, brand, design and analytics.We want you to bring your expertise with CRM software and must have experience in a fast-paced, high-volume retail environment.

We want you to show us you are proactive and results-driven with a passion for thinking customer first and have the ability to communicate well with all stakeholders when briefing or sharing results is essentialAs a senior exec we would look for you to help nurture and develop the team supporting the CRM Manager.

What Happens Next?

If we believe you could be a great fit for the role, we’ll invite you for an informal conversation via phone or Microsoft Teams with a member of our Talent Team.

If successful, you’ll then meet with the Line Manager at Debenhams House to discuss your experience in more detail and explore the value you can bring to the team.

Most of our hiring processes consist of two stages. You may also be asked to meet with Senior Leadership and/or present a task/project.

Why Join Us?

Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception. 2025 is a year for making bold moves, delivering real results, and driving forward with unstoppable momentum. If that excites you, then you belong at Debenhams. Let’s lead the change together. 🚀 Benefits Include: (subject to level and eligibility)

Highly competitive bonus scheme, company pension, share schemes, private medical cover, and life assurance

Access to an on-site gym (Techno Equipment) and free weekly yoga and fitness classes

40% discount across four brands and 20% off at Debenhams

A comprehensive wellbeing package to support your health and lifestyle

Our office is dog-friendly, so your furry friend can join you at work

Ongoing learning and development opportunities with great internal career progression

On-site canteen serving breakfast, lunch, snacks, and hot drinks daily

Free season ticket loan

https://careers.boohoogroup.com/#LI-JA1 #CRM #LI-ONSITE #DEBENHAMS

Life at Boohoo group

Thrive Here & What We Value1. Relentless pace | 2. Adaptable and agile mindset | 3. Challenging the status quo and innovating | 4. Empowering employees with freedom and autonomy to learn and grow in their roles | 5. Passionate, creative, and one team mentality</s> | 1. Customerfirst mindset | 2. Bold, forwardthinking leader with a proven track record of driving transformation and innovation | 3. Passionate team of over 3,500 | 4. Global multichannel eCommerce powerhouse | 5. Significant investments to fuel exponential growth across all brands</s> | 1. Passion Positivity, commitment, and a can-do mindset. | 2. Agile Embrace change, act fast, and stay flexible. | 3. Creative Think outside the box, bring new ideas, and embrace initiative. | 4. Team One team, one family - appreciate and support each other.</s> | 1. Passionate team of over 4,000 | 2. Multibrand Ecommerce giant | 3. Relentless pursuit of innovation and success | 4. Valuing individual differences | 5. Onsite gym and free weekly yoga and fitness classes | 6. Dogfriendly offices | 7. Comprehensive wellbeing package to support health and lifestyle</s> | Constantly Pushing Boundaries and Bringing the Latest Trends to Life | Disrupting the Market Worldwide | Not in the Habit of Doing Anything Substandard | Always Keeping Products on Point to Ensure Consistent Fits for Customers | Passionate About Achieving Mission to be a Global Fashion Leader for E-commerce</s> | Embracing Diversity and Celebrating It | Equal Opportunities Employer | Reasonable Adjustments for Employees</s> | Discretionary Bonus Scheme | Company Share Scheme | Life Assurance | Company Pension Scheme | Flexible Working Hours | Employee Assistance Programme including 24-hour Confidential Helpline | Reward Platform allows you to tailor your benefits to suit your needs - such as Private Healthcare, Dental and Healthcare Cash Plans, a Cycle2work Scheme and plenty of fun anytime benefits such as coffee club or virgin experience days. | 40% discount across 8 brands | Discount & Cashback portal | Season Ticket Loans | Learning and development support and opportunities both internally and externally | Social calendar? Next level! #LI-GS1</s> | 1. Embracing diversity and celebrating it | 2. Offering amazing benefits such as 25 days holiday plus bank holidays, discretionary bonus scheme, company share scheme, life assurance, company pension scheme, flexible working hours, late start, early Friday finish, free parking, employee assistance programme including 24hour confidential helpline, reward platform allowing employees to tailor their benefits to suit their needs | 3. Providing learning and development support and opportunities both internally and externally | 4. Offering payday drinks monthly and ad hoc events throughout the year | 5. Emphasizing equal opportunities for all employees</s> | 14. CustomerFirst Mindset | 15. Bold, ForwardThinking Leader with a Proven Track Record of Driving Transformation and Innovation | 16. Passionate Team of Over 3,500 | 17. Global Multichannel eCommerce Powerhouse | 18. Significant Investments to Fuel Exponential Growth Across All Brands | 19. OnSite Gym (Techno Equipment) and Free Weekly Yoga and Fitness Classes | 20. Comprehensive Wellbeing Package to Support Your Health and Lifestyle</s> | 2. Empowering people | 3. Collaborative team player | 4. Passionate and creative approach | 5. Adaptable to change</s> | 1. Agile and dynamic environment. | 2. Passionate, entrepreneurial, and driven team. | 3. Embracing change and innovation. | 4. Thriving in a fastmoving, high-growth environment. | 5. Onsite gym and free weekly yoga and fitness classes.</s> | Free gym classes including yoga, PT classes and sound relaxation | Our Reward Platform allows you to tailor your benefits to suit your needs - such as Private Healthcare, Dental and Healthcare Cash Plans, a Cycle2work Scheme and plenty of fun anytime benefits such as coffee club or virgin experience days. | 40% discount across our brands | Payday drinks monthly and ad hoc events throughout the year</s> | 1. Embracing change and agility | 2. Nurturing talent in other members of the team | 3. Core hours enable flexibility in working times | 4. Benefits that support health and wellbeing | 5. Boohoo family culture</s> | 1. Respect for All Employees | 2. Valuing Individual Differences | 3. Encouraging SelfExpression at Work | 4. Bold Moves and Delivering Real Results | 5. Ongoing Learning and Development Opportunities</s> | Embracing changes since 2021 | Valuing individual differences at work | Respecting employees' health and wellbeing | Encouraging a collaborative mindset | Offering various share schemes as benefits</s> | Passionate, agile, creative, and one team</s> | 2. Bold Ambitions and Big Energy | 3. Embracing Change, Innovation, and Pace | 4. Valuing Individual Differences and Encouraging SelfExpression at Work | 5. Ongoing Learning and Development Opportunities with Great Internal Career Progression</s> | Customer-first mindset | Bold, forward-thinking leader with a proven track record of driving transformation and innovation | Empowering people, giving them freedom and autonomy to learn and grow in their roles | Respect for individual differences and valuing each employee's unique perspective | On-site gym (Techno Equipment) and free weekly yoga and fitness classes | Dog-friendly offices | High bonus scheme, company pension, share schemes, private medical cover, and life assurance</s> | Offering amazing benefits to employees | Providing personal development opportunities to learn and grow at work | Cycle to work scheme</s> | Dynamic, inclusive, and fast-paced work environment with opportunities for personal and professional growth | Competitive salary and benefits package | 40% discount across 4 brands, 20% discount on Debenhams | Access to share schemes and discretionary bonus schemes | Health and wellbeing benefits | Continuous learning and development opportunities</s> | Dynamic Work Environment: Join a passionate and fast-growing team that thrives on innovation and creativity. | Career Growth: At Boohoo, we support career development with opportunities to grow within the company. | Inclusive Culture: Be part of a diverse, collaborative, and inclusive team that values everyone’s contributions. | Exciting Projects: Get involved in a variety of exciting projects that impact our global ecommerce strategy.</s> | Legacy in progress...Say hello to a new era of modern sophistication... | Bold new vision shaping a brand that celebrates both heritage and evolution. | Fashion is all about reinvention, and at PLT we are proving that style is more than just what you wear—it’s a statement. | Stepping away from being a fast fashion brand, and pivoting towards giving customers premium quality product and design. | Ready to join our movement? | Fast-moving company | Diverse brand portfolio across 5 core brands, eight labels, a marketplace model, and a financial services business | Passionate, entrepreneurial, and driven culture | 1. Respect for individual differences | 2. Valuing of individual contributions | 3. Support for personal growth and development | 4. Emphasis on teamwork and collaboration | 5. Focus on delivering real results and driving forward with unstoppable momentum.</s> | Emphasis on community engagement and building brand loyalty | Focus on creating compelling content that supports broader marketing strategy | Importance of staying ahead of social media trends and viral challenges</s> | Inclusive and Dynamic Workplace | Opportunities for Continuous Learning and Professional Development | Health and Wellbeing Benefits</s> | 1. Debenhams is an institution and a leading online department store. | 2. They have been evolving and adapting to the times since 2021. | 3. They value their brand and place in people's hearts. | 4. They offer benefits that support health and wellbeing, such as up to 40% discount off all brands. | 5. They have a buzzing atmosphere and the boohoo family culture wherever you work.</s>