Network Engineer II – Unified Communications

VectorUSATorrance, California, United StatesOnsite

Overview

Are you a dynamic network engineer passionate about technology who is looking to take the next step in your career? Come join VectorUSA’s growing technical team as a Network Engineer II. You will be responsible for helping VectorUSA and our customers design, build, and maintain network and collaboration systems that support their business operations. In this role, you will gain hands-on experience managing LAN/WAN/WLAN network environments while also taking on key responsibilities related to voice, video, and collaboration technologies to ensure seamless communication across diverse client networks and ecosystems.To be successful in this role, you must be self-disciplined, highly motivated, and adaptable.

You should excel at working both independently and in a team environment, communicating effectively with technical and non-technical personnel, especially in high-stress situations. Additionally, you will play a pivotal role in delivering voice, video, and collaboration solutions to support customers' unified communications infrastructure.

The Skills You Will Gain:

Hands-on experience engineering and architecting cutting-edge, dynamic network and collaboration solutions.
Opportunities to learn and collaborate with pre-sales engineers, solution architects, and technical delivery teams.
Exposure to major product lines and manufacturers supported by VectorUSA.
Gain professional-level certifications with top-tier manufacturers like Cisco, Microsoft, and other collaboration platforms.
Build credibility and strengthen relationships with manufacturer partner teams.
Develop expertise in deploying and managing voice, video, and collaboration solutions for enterprise customers.

What Your Typical Day Will Be:

Provide multi-technology consulting services to clients, offering strategies and solutions for network infrastructure, voice, video, and collaboration platforms.
Install, configure, and maintain IP telephony and unified communications systems, including VoIP, video conferencing, and collaboration tools.
Diagnose and resolve technical problems related to LAN, WAN, WLAN, and voice/collaboration components.
Maintain and troubleshoot routers, switches, firewalls, wireless systems, VoIP systems, video conferencing platforms, and end-user network devices.
Perform system upgrades, firmware updates, and patch management for voice and network infrastructure.
Collaborate with third-party vendors and technical support teams to resolve advanced technical issues.
Create and maintain detailed documentation for network and collaboration systems, including configurations, call flow diagrams, and user guides.
Participate in the design and deployment of Cisco Unified Communications systems (CUCM, CUC, IM&P, Webex, etc.), including SIP trunking and PSTN connectivity.
Support and troubleshoot voice quality issues, call routing, and video conferencing issues.
Perform routine system health checks and monitor network and collaboration environments to ensure high availability.
Work in a 24x7 operational environment, supporting multiple technical systems.
Other duties as assigned.

What You Bring to The Table:

Bachelor’s degree in computer science, information systems, or a related field — or equivalent corporate/military training.
Minimum of five (5) years of full-time experience in network engineering, including installation, maintenance, troubleshooting, and error correction of LAN, WAN, WLAN, and voice/collaboration systems.
Experience working with VoIP, Unified Communications, and Collaboration platforms, such as:
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Cisco IM & Presence
Cisco Webex and Webex Calling
Microsoft Teams and Zoom
Experience with IP telephony protocols (SIP, H.323, MGCP) and call flow troubleshooting.
Cisco CCNA certification required; CCNA Collaboration is highly preferred.
Demonstrable knowledge of TCP/IP protocols, network security, and Quality of Service (QoS).
Ability to configure and maintain Cisco voice gateways, dial plans, and call flows.
Strong communication skills in English, with the ability to convey technical information to both technical and non-technical personnel.
Proven ability to work in a high-stress, fast-paced environment.
Strong organizational and time-management skills.
Ability to produce and maintain detailed documentation of network and collaboration systems.
Must meet all requirements to obtain a Federal Transportation Workers Identification Card (TWIC).
Flexibility to work varied shifts, including nights and weekends as required.

Preferred Experience:

Cisco CCNP Collaboration certification or equivalent advanced-level certifications.
Experience with Cisco Webex, Microsoft Teams, Zoom, and other collaboration platforms.
Working knowledge of IP internetworking, IP routing protocols (OSPF, BGP), Quality of Service (QoS), and IP multicast.
Experience deploying and maintaining Cisco video endpoints (Room Kits, Desk Pros, etc.).
Knowledge of call center solutions, contact center deployments, and call quality monitoring tools.
Familiarity with Microsoft Teams Voice, Direct Routing, and PSTN connectivity.
Experience with third-party video conferencing platforms and SIP trunking configurations.
Experience in enterprise-level infrastructure support, including voice and collaboration platforms.

Compensation Range Starting at: $125,000/yr. and a comprehensive benefits package including medical, dental, and vision; paid vacation and holidays; and a 401k matching program.VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Life at VectorUSA

Thrive Here & What We Value1. VectorUSA is a premiere technology company that designs, builds, and maintains voice, data, and video networks throughout the country. | 2. With 35 years of experience and more than 375 employees, they work closely with their technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 3. They understand the complex demands of today’s dynamic technology environment and have exceptional abilities to deliver the best network solutions for their customers. | 4. As Vector expands their range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 5. They are a proud Equal Opportunity Employer/Veterans/Disabled and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</s> | 1. Emphasis on building trusted relationships with clients and fostering client satisfaction | 2. Focus on aligning IT service delivery with mission goals and emerging needs | 3. Commitment to compliance with DoD regulations, including FAR/DFARS, cybersecurity requirements, and organizational policies | 4. Encouragement of a culture of excellence, innovation, and collaboration among team members</s> | 1. Innovative technology solutions that support healthcare excellence | 2. Team that understands the critical nature of hospital infrastructure projects | 3. Cuttingedge network solutions and ongoing technical training | 4. Willingness to work evening shifts (starting at approximately 2:30 PM) to accommodate hospital operational needs. | 5. Commitment to maintaining safety and professionalism in sensitive healthcare settings.</s> | 2. With over 30 years of experience, they work closely with their technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 4. As Vector expands its range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 2. With over 30 years of experience, we work closely with our technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 3. We understand the complex demands of today’s dynamic technology environment and continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 4. As Vector expands our range of services, we continue to deliver customized solutions for our customers. | 5. Our comprehensive benefits package includes medical, dental, and vision; paid vacation and holidays; and a 401k matching program.</s> | Innovation at Every Turn: Work with the latest technologies and contribute to projects that redefine industry standards. | Diverse Projects, Diverse Impact: From schools to hospitals, your work will significantly impact various community sectors. | Growth and Learning: VectorUSA is your playground for professional development, offering endless opportunities to enhance your skill set and advance your career.</s> | 2. With 35 years of expertise, they collaborate closely with technical partners to offer tailored solutions for diverse clients. | 3. They understand complex demands in today's dynamic technology environment and have exceptional abilities to deliver the best network solutions for customers. | 4. As Vector expands their range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions. | 5. Compensation includes competitive pay and a comprehensive benefits package.</s> | Uncapped earning potential through competitive base salary and generous commission structure | Close collaboration with executive leadership to help shape deal strategy and sales objectives | Continuous learning and training to stay up-to-date on VectorUSA’s technology offerings and industry advancements</s> | VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</s> | 1. Collaborative Environment | 2. Tailored Solutions for Diverse Clients | 3. Exceptional Abilities to Deliver Best Network Solutions | 4. Expanding Range of Services | 5. Comprehensive Benefits Package</s> | 1. Collaborative team environment | 2. Opportunities for career growth and leadership roles | 3. Industry insights that keep you ahead of evolving networking solutions and customer needs | 4. 24/7 support for critical systems, with potential for night, weekend, or oncall shifts</s> | Onsite Position in Norfolk, VA at a U.S. Navy Facility | May Require On-call Support and Occasional Travel to Naval Installations</s>