Head of Shareholder Services

We are a well funded, global team of top blockchain and financial industry talent based around the world in: Argentina, Canada, Israel, Japan, Spain, and the United States. We’re backed by leading financial institutions and blockchain investors, including BlackRock, Morgan Stanley, Hamilton Lane, TradeWeb, Blockchain Capital, MUFG, Sumitomo Mitsui Trust Bank, Sony Finance, Banco Santander, ParaFi, and Coinbase.Job Overview:We are seeking a dynamic, detail-oriented, and experienced Head of Shareholder Services to lead our ShareholderServices department within a growing stock transfer agency.

This individual will oversee the daily operations ofshareholder services, including stock transfers, shareholder record-keeping, and communication. The Head ofShareholder Services will play a critical role in ensuring accurate, timely, and compliant processing of shareholdertransactions, providing superior client service, and managing a dedicated team.Key Responsibilities:1. Leadership and Management:o Oversee and manage the shareholder services department, ensuring the smooth operation of allprocesses related to shareholder accounts, transfers, and inquiries.o Lead a team of professionals, providing training, guidance, and performance management toensure high levels of service and accuracy.o Collaborate with senior management to develop and implement strategic goals, departmentinitiatives, and operational improvements.o Monitor and report on key performance indicators (KPIs) and metrics for the department to ensureproductivity and service standards are met.2.

Shareholder Services & Transfers:o Oversee all aspects of stock transfers, including ownership changes, estate transfers, dividenddisbursements, and other corporate actions.o Ensure accurate and timely processing of shareholder transactions and maintain up-to-dateshareholder records in compliance with regulatory requirements.o Manage shareholder inquiries and resolve issues or concerns, providing exceptional customerservice and guidance on transfers, account management, and corporate actions.o Liaise with clients (issuers, financial institutions, and brokers) to ensure all shareholder activities,including transfer requests and record maintenance, are handled efficiently and accurately.3. Compliance & Reporting:o Ensure compliance with all relevant securities laws, regulations, and industry standards, includingSEC regulations, IRS guidelines, and industry best practices.o Review and approve reports related to shareholder transactions, including quarterly reports, taxfilings (Form 1099), and other regulatory filings.o Implement and maintain procedures to minimize the risk of fraud, errors, and inefficiencies withinthe department.4. Technology & Process Improvement:o Work closely with IT and systems teams to enhance shareholder record-keeping systems, automatetransfer processes, and integrate new technologies to improve efficiency.o Evaluate, recommend, and implement process improvements to increase the effectiveness ofshareholder services operations.o Stay up-to-date with industry trends and emerging technologies that could improve the efficiencyof shareholder services.5. Client Relationship Management:o Act as a primary point of contact for key clients, addressing their needs, providing advice, andensuring that services are delivered in accordance with contractual obligations.o Build strong relationships with clients, understanding their specific requirements, and ensuringsatisfaction with services provided.o Represent the company at industry events, conferences, and client meetings as needed.o Additional duties as assigned or needed. Qualifications:Education: Bachelor’s degree in Business, Finance, or a related fieldExperience: Minimum of 7-10 years of experience in shareholder services, stock transfer, or related fields,with at least 3-5 years in a leadership position.Knowledge:o In-depth understanding of stock transfer processes, shareholder records management, andcorporate actions.o Familiarity with regulatory requirements, including SEC rules, IRS guidelines, and other relevantcompliance standards.o Knowledge of industry-standard transfer agent software and shareholder record-keeping systems.o Strong understanding of dividend distributions, stock splits, mergers, and acquisitions.Skills:o Proven leadership and team management skills.o Strong analytical, organizational, and problem-solving abilities.o Excellent communication skills, both written and verbal.o Ability to build and maintain client relationships and provide exceptional customer service.o High attention to detail and accuracy.Preferred Skills:o Proficiency in transfer agent software and other relevant tools.o Experience in the financial services or securities industry.o Ability to drive process improvements and lead change management initiatives.Looking for a great company to work for? Join our rapidly growing team and enjoy the following benefits: