Job Functions1. Regulatory Compliance2. Customer Service3. Quality Assurance4. Data Analysis5. Support
Job Requirements1. High School Certification or Above, Bachelor’s Degree is a Plus2. 23 Years of Experience with the General Insurance Industry is Preferred3. IIQE Paper 1 and 2 Certificates is Required
Skills1. Industry Standards and Requirements2. Tactful Customer Service Skills3. Excellent Communication in Verbal and Written Form4. Excellent Typing Skills in Both English and Traditional Chinese5. Ability to Navigate Through Multiple Computer Applications with Speed and Accuracy1. Empathy, Patience, Friendliness, Positive Attitude, Proactivity2. Highly SelfMotivated, Organized, and a Team Player3. Willingness and Ability to Operate in a Team Environment
What you’ll be doing?
- Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.
- Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.
- Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services.
- Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals.
- Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.
Who are we looking for?
- High school certification or above, bachelor’s degree is a plus.
- 2-3 years of experience with the general insurance industry is preferred
- IIQE Paper 1 and 2 Certificates is required
- Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
- Excellent communication in verbal and written form (Both English and Chinese)
- Excellent typing skills in both English and Traditional Chinese
- Excellent organization and time management skills
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to work independently, take direction, and prioritize accordingly
- Ability to work cross-functionally in a fast-paced environment
- Highly self-motivated, organized, and a team player
- Willingness and ability to operate in a team environment
Why You Should Consider This Opportunity
We offer a competitive remuneration package with attractive fringe benefits, including:
- 5-day work week
- Performance bonus
- 20 days of annual leave
- Leave for birthdays, marriage, parental needs, and new pets
- Medical insurance
- A flat organizational structure
- A vibrant and energetic team
- Shift allowances
- Comprehensive training
- Flexible work-from-home options
Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!
Life at OneDegree
OneDegree (“The Groupâ€) is a new generation of InsurTechs that is reimagining the industry with design and digital innovation. The Group's mission is to set new standards for insurance that puts customers first. OneDegree Hong Kong Limited ("OneDegree Hong Kongâ€), a subsidiary of the Group, is among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels. OneDegree Hong Kong prides itself on providing breakthrough innovations in products and services, with measurable benefits in the scale of 10x, powered by its digital platform. OneDegree Global (SG) Pte. Ltd. (“OneDegree Globalâ€) is a technology company that offers enterprise-grade insurance core system and cyber security solutions. OneDegree Global works with insurers and other industry leaders across Asia, enabling them to accelerate digital transformation and deliver brand-new customer journeys. The company is ISO 27001 certified. Founded in 2016, OneDegree has raised more than US$30 million and is backed by renowned investors including BitRock Capital, Cyberport Macro Fund and Cathay Venture. For more details, please visit www.onedegree.hk and www.onedegree.global.
Thrive Here & What We ValueUser-Centric and Product-Lead Company Culture | Healthy Work Atmosphere | Flexible Working Hour | Work-Life Balance | Health Check Subsidy | Ergonomic Design Chair | Fully-Equipped Devices for Work | Conferences & External Subsidy | Learning Clubs to Share Technical Skills | Various Entertainment & Sports Clubs | Snacks & Beverage to Refill Energy Anytime</s> | 14. Work Life Balance is a must | 15. To us, people are our greatest asset, and we are more than happy to invest in employees! | 16. We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. | 17. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter.</s> | 13. OneDegree Tech Blog | 14. Dedicated professionals | 15. Exciting journey to shape the future of AI</s> | Virtual Insurer License granted by Hong Kong Insurance Authority | Leading Hong Kong virtual insurer | Ambition to bring seamless and instant insurance and claim experience through technology.</s> | 1. IXT is a technology company that provides innovative solutions for the insurance industry. | 2. The company values innovation, collaboration, and continuous learning. | 3. IXT offers opportunities for career growth and professional development. | 4. The company fosters a culture of teamwork and mutual respect among employees. | 5. 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Passionate about Making an Impact and Enabling Breakthroughs in Traditional Industries through HighGrowth Tech Solutions</s> | 15 days annual leaves (pro-rata for partial month at first year) | 5 days full-pay sick leaves, 3 days menstrual leaves | Ergonomic-design chair and fully-equipped devices for work | Hybrid remote work and flexible working hour. | Grow together & keep learning | Learning clubs to share technical skill (e.g: Frontend/Backend tech sharing, Blockchain...etc) | Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! | Snacks & beverage to refill your energy anytime</s> | Emphasis on employee well-being and work-life balance | Encouragement of creativity and innovation | Opportunities for career growth and professional development</s> | Innovation, professionalism, and collaboration at our core | Deliver efficient and cutting-edge cybersecurity solutions | Active participation in global CTF competitions, achieving world-class accolades | Clients span diverse industries such as government, finance, manufacturing, high-tech, and e-commerce | Team has helped secure ISO 27001 and ISO 27017 certifications for the group and developed platforms for AI cybersecurity and Large Language Model (LLM) validation</s> | Dynamic and fast-paced environment | Opportunities for growth | Talented and diverse team | Flexible working hours and partial remote work</s> | Dynamic, fast-paced environment with opportunities for growth | Collaborate with a talented and diverse team | Work on impactful projects that shape the insurance industry</s> | Snacks & beverage to refill your energy anytime</s> | Passionate about creating rich digital experiences and deeply interested in the intersection of business and technology</s> | 1. 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Snacks & Beverages to refill your energy anytime</s> | collaboration</s> | Technology-driven company redefining the insurance and financial services landscape.</s> | User-centric and product-led company culture | Flexible working hours and remote work options | Health check subsidy, ergonomic-design chair, and fully-equipped devices for work | Work Hard, Play even Harder culture with various entertainment & sports clubs | Learning opportunities through conferences & external subsidies and learning clubs to share technical skills.</s> | Ergonomic-design chair and fully-equipped devices for work | Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! | Work-Life Balance is a must | 15 days annual leaves (pro-rata for the partial month at the first year) | Various entertainment & sports clubs, attend basketball clubs today, and play board games tomorrow! | Innovative InsurTech company | Leading virtual insurer in Hong Kong | Dedicated to transforming the insurance landscape by providing seamless and instant insurance and claims experiences powered by cutting-edge technology.</s> | 1. Work Life Balance is a must | 2. 15 days annual leaves (prorata for partial month at first year) | 3. 5 days fullpay sick leaves, 3 days menstrual leaves | 5. Ergonomicdesign chair and fully-equipped devices for work | 6. Culture of flexibility and transparency | 7. Work Hard, Play even Harder | 8. Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! | 9. Snacks & beverage to refill your energy anytime</s> | 1. Customercentric approach | 2. Fastpaced environment | 3. Innovative mindset | 4. Partnershipdriven culture | 5. Emphasis on customer satisfaction</s> | 1. Work Hard, Play even Harder | 2. Various entertainment & sports clubs | 3. Snacks & beverage to refill your energy anytime | 5. Ergonomicdesign chair and fully-equipped devices for work</s> | Fast-growing insurtech startup in Hong Kong | Flat organization structure | Opportunities to grow and shine! | We value our employees - let’s check out what we offer</s> | 1. Competitive Remuneration Package with Attractive Fringe Benefits | 2. 5Day Work Week | 4. 20 Days of Annual Leave | 5. Leave for Birthdays, Marriage, Parental Needs, and New Pets | 6. Medical Insurance | 7. Flat Organizational Structure | 8. Vibrant and Energetic Team | 9. Comprehensive Training | 10. Flexible WorkFrom-Home Options</s> | Creating a healthy work atmosphere and providing employees with top-notch tools | Believing in flexibility and transparency, where everyone's contributions matter | Providing 15 days annual leaves (pro-rata for the partial month at the first year) | Offering full-pay sick leaves, menstrual leaves, and health check subsidies | Providing ergonomic-design chairs and fully-equipped devices for work | Encouraging work-life balance with various entertainment & sports clubs, snacks & beverages to refill energy anytime.</s>
