Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.As a Senior Manager of Customer Success - Kasten and Veeam Data Cloud Vault, you will play a key role in leading the strategy and execution for ensuring that high-quality talent are efficiently and optimally placed to meet client demand.
You will lead a team of customer-facing Technical Success Managers that are responsible for generating active engagements and client expansion. In this role, you will establish a strong infrastructure to support and contribute to rapid growth, and ensure team structures and processes align with future business initiatives.This is a remote position that can be done from anywhere.Responsibilities
- You will be responsible for building and executing a strategy to effectively meet the speed and quality expectations of our clients.
- Your role will require you to lead a Global team and ensure daily practices are designed to encourage revenue optimization through a strong focus on client needs assessments, cross-selling efforts, and renewal strategies.
- Strong partnerships with our lines of business and consideration of valuable feedback loops will be key to maximizing the impact of the team.
- Create and implement Onboarding strategies for new hires.
- Onboard and integrate new hires
- Work with the Director of CS to review and update business needs
- Define/refine KPIs as measures of talent quality and team success.
- Build processes and structures that will support expertise in matching talent under scenarios of expanded verticals and to support cross-selling/up-selling efforts.
- Evaluate and expand training resources for the team]
- Develop capacity planning models to ensure the team can meet expectations for current and future needs.
- Optimize the structure, processes and execution of the team.
- Stabilize and adapt team strategies and processes to accommodate expanding verticals.
- Strengthen the infrastructure within the team for long-term scalability and client satisfaction in a constantly evolving work environment.
Requirements
- At least 7 years of experience in roles involving client/customer success, account management, and/or client needs evaluation, ideally across multiple industries or product lines.
- Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions
- Ability to lead an international team, providing motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency and deepening of customer relationships with clients
- Proven proficiency with Kubernetes-based environments is preferred
- Strong technical understanding of Veeam products is preferred
- Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker and data protection (backup, recovery, and disaster recovery).
- Deep knowledge of Linux
- Kubernetes certifications preferred (CKA or CKAD)
- Ability to adapt to changing business priorities and environments.
- Self-motivated and directed.
- Data-driven individual with experience measuring and communicating key customer success metrics such as current usage and key growth stats
- Ability to work in a technical environment of exceedingly fast growth.
- Ability to use all Office products proficiently
- Possess general knowledge and basic terminology around data centers, servers, backup software, etc.
- Experience with Virtualization technologies such as VMware and Hyper-V a PLUS to have.
#LI-TN1#LI-REMOTEThe salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.United States of America Pay Range$154,600 - $220,900USDVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.
All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
