At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Business Operations Analyst
The Business Operations Analyst - Services is responsible for the collection, analysis, and reporting of services & operations related data in an on-going effort to increase overall services productivity. This position monitors and maintains services & operations related data through both active modification and process improvements. The development and tracking of key performance indicators that will be critical to enhance the understanding of the business and to improve decision-making. The Services Operations Analyst provides overall support to the services & operations team.The Business Operations Analyst – Services creates both standardized & custom reports/dashboards, conducts quantitative services & operations analysis, and assesses future needs and data integrity. He/she must utilize and develop standardized tools, methodologies, and business processes aimed at improving operational efficiency.
As a Business Operations Analyst, a Typical Day Might Include the Following:
- Assist services representatives gathering data, creating reports and dashboards
- Create and distribute analytical reports including ad hoc and custom reports for services
- Maintaining data integrity
- Audit accounts, opportunities, projects, cases, etc. in CRM and partner with account owners to ensure data integrity
- Project Management for projects submitted or related to services owned software
- Create services process documentation and identify/lead improvement initiatives
- Assist in data amendments and perform data clean up in CRM System
To Land This Gig You'll Need:
- Bachelors Degree in Business, Economics, Statistics or related field or equivalent work experience required.
- At least 1-3 years experience in creating reports and dashboards using Microsoft PowerBI
- 2-3 years experience with data analysis and written analysis
- Excellent problem solving skills
- Ability to apply a wide range of business skills and analysis to the function
- Ability to effectively prioritize and adjust to multiple demands
- Proficient in Microsoft Office Tools
- Advanced Microsoft Excel skills
- Effective interpersonal skills. Able to communicate effectively across all levels of management
- Strict attention to detail
- Excellent organization skills
Experience Preferred
- Salesforce report building and CRM administration
- SaaS business experience
- B2B experience
- SQL experience is nice to have but not required
Requisition ID: 6566
Reporting into:
Manager
Role Type:
Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
