POSITION SUMMARY:
The Sr IT Support Specialist will -under minimal supervision- maintain day to day operational support of all aspects of the IT systems used by Overhaul staff. Responsibilities include maintenance of company network, end user workstations (PC and Mac), badge access system, camera security systems and all Corporate application accounts. PRINCIPAL DUTIES:
- Understands and applies principles, theories and concepts related to the profession and Overhaul's culture
- Respond to inquiries, provide assistance and guidance to lower-level workers
- Provide support to end users for workstation, applications, systems, device access and hardware issues.
- Identify, research, and resolve the most complex technical problems in a manner that meets the end users’ needs and does not expose Overhaul to any security or licensing risk.
- Respond to trouble tickets, email and on-line requests for technical support. Ensure that all reported issues are documented, tracked and monitored in applicable systems and tools.
- Assist in the documentation of common processes and procedures.
- Develops and maintains strong expertise in Overhaul policies and procedures
- Responsible for installation, documentation, and connection of all new and existing workstations.
- Responsible for installation and maintenance of all types of software.
- Ownership of workstations and peripherals asset tracking systems.
- Maintain and manage the company physical and cyber security system.
- Issue new user accounts and access cards to new employees.
- Evaluate overall systems performance, workflow, procedures and recommend and/or implement changes and improvements as necessary with management approval.
- Validate all programs and software meet business requirements and do not expose Overhaul to Cyber or licensing risk.
- Proficient in Microsoft Word, Excel, PowerPoint or other related software applications and able to perform both routine and advanced computer related tasks.
- Perform other related duties and responsibilities as assigned.
PREFERRED QUALIFICATIONS:
- A minimum of five years related experience.
- Experience and working knowledge of Microsoft Office Products (MS Office, Word, Excel, PowerPoint, Outlook, Visio, etc.)
- Must support 24×7 GSOC operations with off shift support and occasional on-site support during evenings or weekends.
- Hands-on experience implementing and administrating on-prem and Cloud based solutions.
- Excellent attention to detail.
- Proven ability to handle confidential information with discretion.
- Adaptable and quick to learn new processes and tools.
- Self-directed, goal-oriented and flexible, enjoys working in a fast-paced and at times challenging environment.
- Ability to work cross-functionally and with a wide range of employees with different skill sets.
- Strong organizational, interpersonal, and communication skills (written and verbal).
