Job Functions1. Technical Support2. IT Asset Management3. Device Deployment and Configuration4. Issue Tracking and Documentation5. Collaboration with Other IT Team Members
Job Requirements1. Bachelor's Degree in Information Technology, Computer Science, or a Related Field, or Equivalent Work Experience2. 2+ Years of Experience Doing Service Desk Providing OnSite and Remote Support3. Ability to Obtain Secret Security Clearance, If Needed
Skills1. Microsoft 3652. Microsoft Entra ID3. Microsoft Intune4. Desktop Hardware and Software Troubleshooting5. Excellent Communication and Customer Service Skills1. Ability to Work Independently and as Part of a Team2. Strong Organizational and TimeManagement Skills3. Ability to Lift and Carry Objects Weighing up to 50 Pounds4. Passion for IT and Commitment to Exceptional Customer Service
As
Service Desk Technician, you’ll leverage your expertise in Microsoft 365, Entra ID, and Intune to provide top-tier technical support and solutions. If you have a passion for IT and a commitment to exceptional customer service, we invite you to bring your skills to our innovative and collaborative environment.We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams.
Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve issues related to Microsoft 365, Microsoft Entra ID, Microsoft Intune, and general desktop support.
- Manage and maintain user accounts, permissions, and access rights in Microsoft Entra ID.
- Manage and maintain IT Assets.
- Deploy, configure, and manage devices using Microsoft Intune.
- Assist with the setup, configuration, and maintenance of desktop hardware and software.
- Document and track issues and resolutions in the ticketing system.
- Collaborate with other IT team members to resolve complex issues.
- Provide training and guidance to end-users on best practices and usage of IT resources.
- Participate in IT projects and initiatives as needed.
What you’ll need to succeed:
- Ability to obtain secret security clearance, if needed
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2+ years of experience doing Service Desk providing on-site and remote support.
- Strong knowledge of Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
- Proficiency in troubleshooting and resolving desktop hardware and software issues.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Ability to lift and carry objects weighing up to 50 pounds.
- Ability to be onsite in Reston, Virginia 5 days a week.
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Life at MetroStar
MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people. We are eclectic – coders, creatives, strategists, and everything in between. To find out why we love what we do and to search our open positions, visit us at metrostar.com/join-us
Thrive Here & What We ValueGenerous Benefits Package | Professional Growth Opportunities | Valuable Time to Recharge | Commitment to Non-Discrimination | Accolades for being a great place to work.</s> | 1. Passion for People | 2. Value for Customers | 3. Generous Benefits Package | 4. Professional Growth | 5. Valuable Time to Recharge</s> | 1. Passion for our people | 2. Value for our customers | Generous benefits package, professional growth, and valuable time to recharge. | Commitment to non-discrimination: All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.</s> | 1. A Passion for Our People | 4. Professional Growth Opportunities | 5. Time to Recharge</s> | 1. Passionate about our people | 3. Generous benefits package, professional growth, and valuable time to recharge.</s> | Accolades</s> | 1. Generous benefits package | 2. Professional growth | 3. Valuable time to recharge | 4. Commitment to nondiscrimination</s> | 5. Valuable time to recharge.</s> | Commitment to Non-Discrimination</s> | 6. Commitment to nondiscrimination</s> | 3. Twodecade legacy of building the best and brightest teams | 5. Generous benefits package, professional growth, and valuable time to recharge.</s> | 2. Professional growth opportunities | 5. Accolades for being a great place to work</s> | 5. Accolades</s> | Value for customers</s> | MetroStar is obsessed with their people and has led a two-decade legacy of building the best and brightest teams. | They live by their mission: A passion for our people. Value for our customers. | They offer a generous benefits package, professional growth, and valuable time to recharge. | They are big fans of their people and have a commitment to non-discrimination.</s> | 3. Commitment to nondiscrimination</s> | 7. Accolades and Recognition</s> | 15. Generous Benefits Package | 16. Professional Growth Opportunities | 17. Valuable Time to Recharge | 18. Commitment to NonDiscrimination</s> | 17. Valuable time to recharge</s> | 3. Generous benefits package, professional growth, and valuable time to recharge</s> | 3. Generous benefits package and professional growth opportunities | 4. Accolades and commitment to nondiscrimination</s> | Dedication to building a diverse, inclusive, and authentic culture</s> | 4. Accolades for being a great place to work</s> | 3. Valuable time to recharge</s> | 1. Passion for People and Value for Customers | 2. Generous Benefits Package | 3. Professional Growth Opportunities | 4. Valuable Time to Recharge | 5. Commitment to NonDiscrimination</s> | 1. Passion for our people and customers | 2. Generous benefits package, professional growth, and valuable time to recharge | 4. Accolades and recognition for achievements</s> | In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. | Not ready to apply now? Sign up to join our newsletter here.</s> | 5. Passion for People | 6. Value for Customers</s> | 1. A passion for our people. | 2. Value for our customers. | 3. Commitment to NonDiscrimination.</s> | A passion for our people and value for our customers</s> | 6. Accolades | 7. Commitment to NonDiscrimination</s> | 3. Generous benefits package and professional growth opportunities. | 4. Time to recharge and commitment to nondiscrimination.</s> | 13. Generous benefits package | 14. Professional growth opportunities | 15. Valuable time to recharge</s> | 4. Generous benefits package, professional growth, and valuable time to recharge.</s> | Accolades for company culture code and benefits</s> | 3. Commitment to NonDiscrimination: All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. | 5. Passion for People and Value for Customers</s> | Passion for people and customers | 1. Passion for our people and value for our customers | 3. Accolades</s> | All Qualified Applicants Receive Consideration for Employment Based on Merit and Without Regard to Sex, Race, Ethnicity, Age, National Origin, Citizenship, Religion, Physical or Mental Disability, Medical Condition, Genetic Information, Pregnancy, Family Structure, Marital Status, Ancestry, Domestic Partner Status, Sexual Orientation, Gender Identity or Expression, Veteran or Military Status, Status as a Protected Veteran, or Any Other Status Protected by Applicable Federal, State, Local, or International Law</s> | 4. Commitment to nondiscrimination.</s> | 5. Passionate about our people and building the best and brightest teams.</s> | Autonomy and support to build something meaningful | Leadership that values bold thinking</s> | 4. Professional growth and valuable time to recharge | 1. PeopleFirst Culture that Values Innovation and Collaboration | 5. Mentorship from Leaders Who Have Successfully Transitioned from Government to Industry</s> | Commitment to non-discrimination and equal employment opportunity for all qualified applicants</s> | 5. Professional growth | 6. Valuable time to recharge</s> | 5. Professional growth opportunities
