This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.
#LI-REMOTEThe Account Manager acts as the primary point of contact for their portfolio of Vena customers and is responsible for strategically helping deliver an exceptional customer experience while driving net revenue growth through renewals, cross-selling, and upselling. As a key player in our growth strategy, Account Managers will build trusted multi-threaded relationships across multiple levels of the organization and operate as a conduit between Vena’s customers and Vena’s supporting teams to ensure satisfaction and value realization.
What you will do:
- Customer Relationship Management: Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes.
- Revenue Retention and Growth: Through territory planning, manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy for your customer portfolio. Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. You will maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed, to secure opportunities in a predictable manner. Address SLA, security/compliance requests, invoice collections issues and/or other commercial terms as needed to support Vena’s revenue goals.
- Customer Health: Utilize data-driven insights by leveraging technology and reporting, to monitor account health, identify and track renewal and expansion opportunities and report on key performance metrics. Collaborate with Vena’s Customer Success team and cross-functional partners to proactively address any potential churn risks, ensuring customer satisfaction and value realization are consistently achieved.
- Collaboration with Internal Teams: Partner with cross functional departments who support delivering an exceptional customer experience including Solutions, Customer Success, Professional Services, Application Support, Marketing, Product and Technology, Finance and Operations to proactively address any potential churn risks, ensuring customer satisfaction and retention with a focus on net revenue growth.
- Enablement: Have a growth mindset by participating in ongoing learning and development training and contribute to internal enablement initiatives aimed at improving team efficiency and overall productivity.
- Other duties, as assigned.
Does this sound like you?
- 3+ years of proven and consistent success managing the retention and growth strategy of an established client base or equivalent experience working directly in Sales, FP&A or corporate finance with a track record of exceeding targets and performance goals.
- Experience driving adoption and change management within tech organizations. You will ideally have applicable experience in “sell to a Finance audience” and Finance Process and Accounting expertise/knowledge.
- Drive performance through creativity, lead-by-example leadership, compelling communication and inspiration. You will have excellent presentation and communication skills with the ability to build initial and sustained relationships with senior management and C-suite Finance stakeholders.
- High level of organization in your workflows. You understand how to be responsible for a client portfolio and how to prioritize your time.
- Proven reputation as an account management professional who exemplifies Vena’s values.
- A growth mindset where you are committed to your own personal and professional development including the growth of those surrounding you.
- Team player who can also thrive in self-managed and independent environments
