Patient Engagement Specialist (Centrum Health)

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We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.Have you been looking for an opportunity to start a career in healthcare? We provide training and offer career advancement opportunities for our Patient Engagement Specialists.Our Patient Engagement Specialists are the liaisons between our company and our patients.

The successful candidate wants to accept ownership for effectively solving issues, complaints, and inquiries from our patients in an empathetic manner. Customer satisfaction is at the core of every decision and behavior on our team.This role is located onsite at our newly remodeled corporate headquartersSchedule: Onsite - 10:30am to 7pmStarting pay - $17/hr

Responsibilities

Identify patient needs, clarify information, research every issue, and provide solutions and/or alternatives.
Build sustainable relationships and engage patients by going the extra mile
Manage inbound and outbound calls. Scripts are provided.
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet individual and team targets

Requirements and skills

Previous experience in a customer support role; healthcare setting is preferred, but not required
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
High school diploma
Bilingual in English and Spanish is required

We offer benefits that include medical/dental/vision coverage, an HSA & FSA, 401(K) with company matching, an Employee Assistance Program, and paid time off.As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Life at NeueHealth

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, NeueHealth helps to make healthcare accessible and affordable for all populations across the ACA Marketplace, Medicare, and Medicaid.\n\nNeueHealth currently serves more than 500,000 health consumers and partners with more than 3,000 affiliated providers across the country. NeueHealth consists of two segments, NeueCare and NeueSolutions, each focused on creating a more seamless, coordinated care experience that maximizes value for health consumers, providers, and payors. \n\nNeueCare delivers value-driven healthcare to health consumers across the ACA Marketplace, Medicare, and Medicaid through owned clinics and partnerships with affiliated providers across the country. NeueCare takes a consumer-centric approach, developing a true relationship with patients early in their healthcare journey to deliver a high-quality, personalized care experience.\n\nNeueSolutions enables independent providers and medical groups to succeed in performance-based arrangements through deep financial alignment, customized population health tools, and strong partnerships with leading health plans and government programs, including participation in the Centers for Medicare and Medicaid Innovation’s (“CMMI”) ACO Realizing Equity, Access, and Community Health (REACH) program.

Thrive Here & What We Value1. Valuedriven approach to healthcare2. Seamless, consumer-centric care experience maximizing value across ACA Marketplace, Medicare, Medicaid3. Commitment to NeueHealth consumers and communities4. Diverse employee group with equal opportunity employment5. Value-driven healthcare accessible and affordable for all populations6. Unique care model offering salary guarantee and reduced administrative burden7. Work/life balance, physician wellbeing through Value-Based Care8. Continuous quality improvement initiatives9. Patient confidentiality respected10. Compassionate work environment

Patient Engagement Specialist (Centrum Health)

Responsibilities

Requirements and skills

Life at NeueHealth

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