Role Description:
Are you ready to transform a simple office into an extraordinary space that fuels innovation and empowers our team to change lives?
As the Workplace Experience Manager for our rapidly growing consumer fintech, you will be the heart and soul of our headquarters. Your mission is to create an environment that inspires our talented team to build solutions for the toughest financial challenges people face, like building credit and achieving financial security.This is a unique opportunity for a highly organized and proactive individual to take full ownership of our office. You’ll be a steward of a significant budget and identify opportunities for investments as well as cost savings.
You'll own every aspect of our facilities from the WiFi to cleanliness, either through external suppliers or vendors or by rolling up your own sleeves. But this role goes beyond mere maintenance and oversight. Your ultimate mission is to design an office space and experience that not only boosts productivity but also ignites a genuine excitement and enthusiasm among our team members to come to work each day.If you're a self-motivated, imaginative problem-solver who is ready to take on the challenge of creating an office that sets the standard for innovation and collaboration, we want to hear from you. This is a hands-on, in-office role that requires a full-time presence at our San Francisco headquarters.
What you can expect in this role:
- Supervises a variety of office services functions, such as office moves, renovation activities and office improvements, space allocation, office operations and supplies, furniture and equipment, telephone and internet services, security and access control, facility safety, mail and shipping, transportation, and other miscellaneous services.
- Develops and implements new or improved systems and procedures and establishes standards of operation.
- Manage contracts and relationships with key facilities vendors for any of the above listed services
- Responsible for coordinating and maintaining physical security.
- Plan and execute initiatives to measure and increase office attendance and employee satisfaction/productivity
- Build streamlined organizational systems to efficiently handle and report on all recurring and ad-hoc office needs
- Develops management reports such as status of activities and progress, cost analyses and estimates, staffing, technical services and equipment, work measurements, and materials and supplies.
- Oversee $1M office budget, optimizing investments and cutting unnecessary costs
- Proactively roam the office to identify and quickly resolve any issues
- Anticipate team member needs before they arise and go the extra mile to address them
- Creatively use space and resources to craft a work environment that meets the team's needs
- Take full ownership of the office and drive continuous improvements to the space
What will help make you successful:
- Proactive, concierge mindset - you instinctively put yourself in others' shoes to anticipate needs
- Deep commitment to providing extraordinary service with a keen eye for detail
- Highly organized, perceptive and self-motivated with strong ownership mentality
- Willingness to be on-site at the office daily and work hands-on to get things done
- Strong project management skills and meticulous follow-through
- Creative problem-solving abilities and resourcefulness
- Excellent vendor management and negotiation skills
- Ability to build efficient systems and processes
- Strong financial acumen and budgeting experience: You know how to manage a budget, identify cost-saving opportunities, and can prioritize costs based on need and impact.
- Positive, can-do attitude that inspires the team
- Passion for developing and executing an ambitious vision for our office environment
Compensation Range: $80K - $150K
