Everspring is a leading provider of education technology and service solutions. We are seeking an experienced professional with client engagement, account management, or customer success expertise to join our growing Client Engagement Team. The Client Engagement Manager is responsible for supporting service delivery for our partners, building trusting relationships, and driving outstanding outcomes
The Client Engagement Manager will help build efficiency and effective responsiveness into existing operations and will anticipate and address client needs before they arise. The ideal candidate is passionate about higher education and working with traditional universities to deliver on all aspects of the prospective student and student lifecycle. This role reports to the Executive Vice President of Client Engagement and is located in Chicago, offering a hybrid work environment with 2 days required in-the-office every week.
The ideal candidate:
- Organize the internal matrix of client engagement organizational tasks into actionable plans while maintaining and nurturing client relationship
- Manage a priority queue of deliverables needed across the organization utilizing deep account knowledge and manage expectations at multiple levels on the client side
- Create a calendar of onsite meetings as well as executive sessions for annual planning purposes, meanwhile managing the preparation timeline, internal workflows, and materials finalization.
- Organize call agendas which includes follow up with cross-functional leads to ensure call preparedness, harvesting agenda items for client calls and facilitating client calls.
- Collaborate and work closely work with University Program Directors and other client constituents to manage and maintain day to day operations
- Own the logistics and coordination of client facing webinars
- As appropriate, under the direction of the leadership teamwork with the client on program solutions
- Engage with internal functional support staff to help foresee issues and resolve before they come up while positioning resolutions with client as part of day-to-day operations
- Proactively identify potential gaps in processes and provide context with possible solutions to the leadership team
- Track and maintain the client engagement priority list on behalf of the team
- Partner with the leadership team to generate the Client Status meeting agenda
- Continually acquires knowledge of our partners, solutions, and industry
- Track and report on client engagement operations
- Field and respond to inquiries and questions from the team about customer issues and internal processes
- Assist in the tracking and reporting of performance metrics on the accounts assigned to the manager
- Support the team by helping to ensure program commitments are being fulfilled, including resolving issues related to scope, and university partner satisfaction
Requirements:
- Bachelor’s degree is required
- 3 to 5 years of prior experience in customer support, client services and/or project management preferred
- Excellent written and verbal communication skills
- Strong project management, organization, time management and problem-solving skills
- Ability to spot issues early and escalate potential challenges appropriately to find solutions quickly and seamlessly
- Experience working in a team-oriented, collaborative environment
- Deadline-driven, with the ability to support multiple projects and deadlines
- Exceptional organizational skills and a strong attention to detail
- Ability to use creative thinking to identify and solve problem
- Able to travel nationally, on average 2 days per month.
- Able to travel nationally up to 15-20% annually.
About Everspring
Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online. Everspring offers a range of full-service turnkey solutions, as well as standalone single service offerings, and innovative self-service products that enable universities to establish and maintain themselves as leaders in the digital delivery of education.Based in Chicago, Everspring serves a growing number of colleges and universities.
Built In Chicago has named us one of the "Best Places to Work" in 2021, 2022, 2023 and 2025. We were also certified as a Great Place To Work® in 2022 and 2023. We offer benefits that include hybrid work arrangement, parental leave, health insurance, FSA, HSA dental, short term and long term disability, 401k with an employer match vested immediately, a generous PTO plan that accrues with tenure, professional development, paid parental leave program, education stipend, pet insurance and more!EEO Note:Everspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Everspring makes hiring decisions based solely on qualifications, merit, and business needs at the time.
