Are you actively looking for a new opportunity or just checking the market? You might just be in the right place!
Lightspeed is looking for a customer-focused individual to provide technical support for our Payment Systems and assist the Billing and Account Management team with basic inquiries such as contract information and invoicing… This Retail Financial Services role will directly support our customers, ensuring smooth operations. This role is hybrid and requires you to come to the office three days a week.
What You’ll Be Responsible For:
- Provide excellent technical support and customer service to our customers via phone, chat, and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Properly document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Liaise with team leaders to best handle day-to-day situations and enhance customer experiences.
- Handle miscellaneous duties and responsibilities as defined by management.
About Our Team:
The Retail Financial Services team is made up of foodies, musicians, and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team, then you’ve come to the right place!
What You’ll Be Bringing to the Team:
- Customer service experience.
- Excellent verbal and written communication skills in both English and French.
- Ability to handle inbound telephone calls.
- Effective telephone communication skills, with the ability to convey a customer-focused attitude.
- Capable of managing multiple chat communications.
- Proven experience in managing multiple priorities in a fast-paced environment.
- Strong organizational and decision-making skills.
- Proven troubleshooting skills.
- Openness to occasionally work weekends and holidays.
Even Better If You Have (But Not Necessary):
- Computer hardware and networking experience.
- Experience working with Payment Systems or in the payment processing industry.
- Working knowledge of Mac OS X.
- Retail, restaurant, or eCommerce experience. 1
- Billing support or SAAS Account handling.
Who You Are:
- We look for problem-solvers who do not shy away from learning.
- You have a passion for creating great customer experiences.
- You have strong problem-solving skills.
- You are self-sufficient and work well in a team environment.
- You can adapt easily to a constantly evolving role.
What’s in it for you
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy and healthy:
- Lightspeed share scheme (we are all owners)
- Flexible working policy and unlimited paid time off (yes, you read that right)
- Mental health online platform and counselling & coaching services
- Health and wellness benefit
- LinkedIn Learning license (learning is always ongoing)
- Volunteer day to be able to give back to society!
#LI-AL2To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our Applicant Privacy Statement.
