ApplyJob Type
Full-timeDescription
Job Overview
We’re excited to invite a passionate Product Design Lead to join our high-performing team! If you are driven by creating intuitive, impactful, and seamless user experiences that elevate customer satisfaction, this is the role for you. In this position, you’ll lead the design of complex, professional applications within the mortgage credit industry, ensuring our products are not only functional but also deeply attuned to the needs and expectations of our users.We’re looking for a visionary designer who believes that outstanding user experience is at the heart of customer satisfaction.
You’ll leverage data-driven insights and design thinking to continuously improve how our solutions meet the needs of our customers and help to define the future of our products.PM22Requirements
Essential Functions:
As the Product Design Lead, you will:
- Shape user experiences: Define how our solutions work for users at every touchpoint, not just how they look.
- Collaborate cross-functionally: Work closely with product managers, engineers, and other stakeholders to align design with business goals and user needs.
- Balance design disciplines: Integrate information architecture (IA), interaction design, and visual design to create cohesive, user-centered solutions.
- Own the design process: Lead design from concept to final deliverables, including wireframes, low- and high-fidelity mockups, and detailed design specifications for development.
- Facilitate design collaboration: Lead design sprints, workshops, and brainstorming sessions that inspire innovation and foster a shared understanding across teams.
- Drive research efforts: Oversee both generative and evaluative research to gather insights that inform design decisions and enhance user satisfaction.
- Iterate rapidly: Quickly prototype, test, and refine designs based on evolving requirements, feedback, and research findings.
- Write user stories: Contribute to creating clear, actionable user stories that align design work with product development.
- Communicate design rationale: Clearly explain and advocate for design decisions, balancing user needs with business objectives.
- Champion exceptional user experiences: Advocate for the user at every stage of product development, ensuring that every design choice supports intuitive, delightful, and efficient user interactions.
What We're Looking For:
- Proven experience as a Product Design Lead or similar role, with a portfolio showcasing a strong focus on user-centered design and customer satisfaction.
- Expertise in information architecture, interaction design, and visual design, with an emphasis on delivering seamless, user-friendly experiences.
- Extensive experience conducting and applying user research to inform design decisions and enhance customer satisfaction.
- Proficiency in design tools such as Figma, Sketch, or Adobe XD, with the ability to rapidly prototype and iterate based on user feedback.
- Strong communication skills, with the ability to articulate design decisions and advocate for the customer across cross-functional teams.
- Experience in managing multiple design projects simultaneously and delivering high-quality designs within deadlines.
- A passion for understanding users and creating products that enhance their lives, driving positive customer outcomes.
Required Education and Experience
- 5+ years product design experience
- Experience with mobile and responsive design
- Experience with writing stories for development team to execute on
- Passion for user-centered design
- Strong attention to detail
- Ability to support UX research
- Fintech experience is a bonus
- Bachelor's Degree in interaction design, HCI, Psychology, CS, or related concentration
- Excellent Communication and Interpersonal Skills
- X-factor!
You must have the X-factor to join our team.
- Team Player: Are you a joiner? Are you comfortable working outside of the boundaries of your job description to support the company and team? Respected: Do you value integrity and display leadership qualities? Are you trusted to represent the brand well?
- Judiciously Courageous: Are you courageous enough to judiciously speak up?
- Composed: Are you composed, respectful, and calm? Do you value outcomes over output?
- Accountable: Do you own your work, your decisions, and the outcomes – good or bad?
- No Ego: Are you confident without having an ego? Would people say you are an active listener? Do you delegate where necessary, knowing that you can’t possibly know it all?
- Builder Mindset: Do you have an open mindset? Would you consider yourself a strategic doer?
- Focused: Do you easily differentiate between real problems and background noise?
Additional Details
Job Category: FunctionalPosition Type: Full-Time Status: ExemptSupervisory: No direct supervisory duties. Travel: Rare
About CreditXpert Inc.
What makes CreditXpert an Employer of Choice
- Meaningful Mission!
- Creative, Performance Driven Culture
- Great Healthcare Benefits - most are 100% company paid
- Generous Paid Leave
- Hybrid Environment and Flexibility to work remote
- Stellar Workspace - great location/hassle free parking
- Professional Development and Tuition Assistance - we truly value continuous improvement and want to support your journey
Who we areCreditXpert Inc. is a successful software company that enjoys the freedom to chart its own path. Our team is a small, close-knit community, where each person can make a big impact. We are nimble and have thrived for over 20 years in the midst of constant industry and regulatory upheaval. We believe in using our talents to make a positive impact on the world by improving the financial lives of Americans. As lifelong learners, we have a passion for change and we constantly adapt everything (our business, internal processes, tools…). We enjoy a wide diversity of backgrounds and opinions, which can lead to passionate debates.
We wear multiple hats, often stretch beyond our comfort zone, and see failure as an opportunity to learn. We have fun inventing advanced analytical solutions and creating great user experiences.What we doIn 2000, we started a revolution by exposing the inner workings of the credit scoring industry to consumers, pioneering a new industry. Millions of people have been using our tools to take control of their credit life, gain access to better loans, and save money. More recently, we enabled the mortgage origination industry to replace guesswork with technology when trying to improve credit scores.
As a result, more consumers now qualify for a mortgage at a good rate, and thousands of loan officers, mortgage lenders and other businesses can better serve their customers.BenefitsWe strive to create a great experience for our team, not just our customers. We want everyone to be excited about their work, fulfilled and worry-free. That’s why we offer lots of autonomy, support, and the flexibility you need to balance your life. Our compensation and benefits package ensures that you can focus all your energy on creating value for our customers and the company.Our benefits include a flexible and hybrid work environment, open PTO, performance based annual bonuses, company contribution to 401(k), insurance (medical, dental, vision, ST/LT disability, life), HSA and FSA.Work EnvironmentThis job generally operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and shared digital files. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position. Duties, responsibilities and activities may change at any time with or without notice. Salary Description$135-145K
