ApplyDescription
Main Purpose:
To demonstrate customer service to the highest degree. The Customer Service Representative will communicate with customers, vendors, and co-workers to solve problems, process sales orders, process purchase orders, and follow orders through from quote to delivery Requirements
Essential Functions:
- Under authority of the General Manager, the CSR will take phone calls from customers and potential customers to provide assistance to their needs.
- The CSR will provide quotations to the customer based on strategic pricing analysis on a quote-by-quote basis. The CSR must have a working knowledge of the current steel market, as well as understand customer needs and expectations.
- The CSR is responsible for providing the customer with information beyond quoting prices, such as material availability, grades, our capabilities, as well as answering general questions about how ordering steel with us works.
- The CSR will communicate directly with the Materials and Logistics Coordinator to relay any necessary information regarding customer specifics on an order-by-order basis. This communication will be via, phone call, e-mail, notes on printed paperwork, and by any other means necessary to accurately and efficiently process a customer’s order.
- They are responsible for developing long-term business relationships with customers through phone calls, e-mail, and some face-to-face interactions. The CSR is expected to provide superior customer service while being accurate and efficient.
- The CSR understands that Gulf Island Steel Sales is built on customer service and customer satisfaction, and they are expected to demonstrate those qualities through every interaction and opportunity.
- Responsible for communicating with vendors, obtaining quotes for special order & buyout items, and making strategic decisions when issuing purchase orders.
- The CSR will communicate regularly with the Outside Sales Representative regarding customer news, quotes, and expectations.
- The CSR is responsible for following up on quotes with customers on an as-needed basis.
The CSR should utilize sales reporting to obtain data that will provide the information needed to make follow-up phone calls and e-mails to customers and vendors.
Benefits Offered:
Earned Wage AccessHealth, Dental, and Vision Insurance401(k) with Company MatchPaid HolidaysPaid VacationLife InsuranceDisability InsuranceSafety AwardsCompany StoreEmployee Assistance Program (EAP)
Physical Requirements:
- Standing and Walking.
- Turning, twisting, bending, and stooping.
- Employees must be able to lift to 15lbs.
Job Requirements
- Proficient with MS-Word & MS-Excel.
Desirable Experience, Education, and Training:
- High School diploma with a minimum of two (2) years of administrative and inside sales experience.
Tools and Equipment Used
Environmental Conditions
80 to 90% of the work activities are performed indoors.Gulf Island is not accepting unsolicited candidates from search firms for posted employment opportunities. Please, no phone calls or emails. All resumes submitted by search firms to Gulf Island employees via email, the internet, or any other form and method without a valid written search agreement in place for the position will be deemed the sole property of Gulf Island. No recruiting placement fee will be paid in the event Gulf Island hires the candidate due to the referral or through other means.Gulf Island will not sponsor applications for work visas.
Additionally, applicants for employment with Gulf Island must be currently authorized to work in the United States on a full-time basis. Accordingly, Gulf Island will not consider applications from candidates who require the company to sponsor a work visa and who are not currently authorized to work in the United States on a full-time basis.
