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Client Services Manager

TatariNew York, New York, United StatesHybrid, Onsite

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Vuori, Rocket Money, and hundreds more—to grow their business using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience. Our technology and services are pushing the industry forward, enabling businesses of any size to advertise on TV.
Named one of the 16 Hottest Ad Tech Companies by Business Insider and Best Places to Work by Inc. Magazine, Tatari is experiencing rapid growth. Our executive team is comprised of former founders and senior leaders at fast-rising startups like Shazam, TrueCar, AdapTV, and LiveRail and larger, more established tech companies like Amazon, Google, Meta, Microsoft, and Yahoo. In this role, you will be responsible for a set number of large clients within Tatari’s ever-growing portfolio. You are committed to building strong client relationships and seen as a leader by clients, driven by insight led thinking and an in-depth knowledge of the clients’ business.

You will use your superior management skills to work across internal departments to ensure that client needs are met. You will be working directly with marketing and media leads (e.g. CMOs, VP of Brand/Performance, Performance Directors and Managers, etc.) across the portfolio of the companies we service. For our clients, Tatari is considered an extension to their business focused on their TV media program.

Responsibilities:


  • Manage post-sales relationships for large client accounts as the primary contact and trusted advisor
  • Listen to clients needs, as well as identifying unknown or unmet needs
  • Collaborate with our Media Buying team on a weekly basis to ensure success and scale with TV campaigns
  • Become an expert of all-things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
  • Spend time with clients (up to 10% travel) and building relationships with C-level executives

Qualifications:


  • Bachelor’s degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
  • 2+ years in post-sales account management/client relationship support roles, including C-level interactions
  • Proficient understanding of linear and streaming TV landscape
  • Highly organized and detail oriented
  • Ability to tell a story with data
  • Ability to clearly communicate technical terms and concepts
  • Great presentation and listening skills—you come prepared to every meeting
  • You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson
  • Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities

Benefits:


  • Competitive salary ($70,000K-100,000K/annually)
  • Equity compensation
  • Health insurance coverage for you and your dependents
  • 401K, FSA, and commuter benefits
  • $150 monthly spending account
  • $1,000 annual continued education benefit
  • $500 WFH reimbursement
  • Unlimited PTO and sick days
  • Monthly Company Wellness Day Off
  • Snacks, drinks, and catered lunches at the office
  • Team building events
  • Hybrid RTO of 2 days per week. THIS IS AN IN-OFFICE POSITION

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.#LI-HYBRID

Life at Tatari

TV viewing is rapidly changing: from linear in the living-room, to on-demand and anywhere. With that, TV advertising is changing. Tatari is a technology company built on data & analytics that helps both media companies and brands through this industry transformation. Our platform and services simplify the process of measuring and optimizing ad campaigns across both linear and connected TV. Tatari is headquartered in San Francisco, California with further offices in Santa Monica, California and Toronto, Canada. Clients include established brands such as Monster.com or Mrs. Fields cookies, as well as many fast-rising companies such as MVMT, Roman, Turo, TouchNote, Rent the Runway, Keeps, and Quip.
Thrive Here & What We Value1. Collaborate with senior leadership for strategic vision execution2. Foster strong cross-functional relationships3. Engage stakeholders, gather insights, translate into actionable strategies4. Hottest Ad Tech Company by Business Insider5. Best Places to Work by Inc. Magazine (3rd consecutive year)6. Long-term goal: Make marketing on TV accessible for all business sizes7. Competitive salary range8. Equity compensation9. 100% health insurance coverage10. Unlimited PTO and sick days11. Office perks: snacks, drinks, catered lunches12. Team building events13. $1000 annual continued education benefit14. $500 WFH reimbursement15. $125 pretax monthly stipend for personal spending16. Monthly Company Wellness Day Off17. Hybrid RTO (2 days in office, increasing to 3 after)
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