Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business.
We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. In our Technical Delivery Services (TDS) department, we are seeking individuals who are organized and eager to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology. As a TDS Intern, you will play an integral part in ensuring proper product configuration. You will configure and manipulate data, manually import data, import data in bulk, and follow defined build and change processes.
TDS Interns may work with a variety of QGenda products, including Advanced Scheduling, On-Call, and others. By creating efficient workflows for themselves, a Technical Specialist will be able to leverage their understanding of the software into building high-quality solutions. In this role on the TDS team, you'll have the opportunity to make a significant impact on each customer’s success journey!
How You'll Make an Impact
- Executes internally sourced, technical cases within defined time frames and/or meeting identified deadlines.
- Complete tasks with outputs that are both customer facing and internal. Task types include but not limited to the following:
- Import data (manually or in bulk)
- Configure basic technical setup in QGenda (work patterns, etc.)
- Configure, format, and/or manipulate data points for ease of accessibility
- Update data fields in various systems (GSuite, Salesforce)
- Understand technical expectations / timeline of assigned tasks
- Demonstrates attention to detail pertaining to assigned cases
- Consults with manager or associated TAM to confirm setup based on the following:
- Configures QGenda solution using best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Support
- Appropriately documents configuration and holds transition meetings with key stakeholders to explain all aspects of configuration, established processes/workflows, and any specifics for ongoing maintenance.
- Complete other duties as directed by a member of QGenda management/leadership.
- Escalates any potential technical issues immediately
- Submits hours worked according to company policy
- Maintain a professional and positive attitude in all customer and company interactions, both internal and external.
- Adhere to all company policies, QGenda workflows, and case-entry requirements.
Who You Are
- Demonstrate detail-oriented and organized skillset
- Manage a task, work to deadlines, and prioritize between competing demands
- Demonstrate personal drive to complete assigned action items and self-assign work as needed
- Experience utilizing Salesforce, or similar CRM software
- Proficiency in Google GSuite Products (Documents, Sheets, Slides)
- Ability to work in a team environment
Required
- High School diploma required
- Currently enrolled in a Bachelors or Master’s degree program
- Ability to work in the Atlanta office
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email. We will respond to your email promptly.
