About HigherRing:
HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp, Living Wage US certified, climate-neutral, and a 1% for the Planet member.We Are Hiring For a Seasonal Position:Monday - Friday (20 hours a week) - June 2025 - Sept.
30, 2025 - 8 a.m. - 12 p.m. or 10 a.m. - 2 p.m. Pacific(subject to change)Client Specialist: EdTech Wage Information - $18.00-$20.00/hrAbout the RoleAs a Client Specialist at HigherRing, you’ll be the vital connection between our EdTech client and their users—primarily teachers and administrators. You’ll use your customer success skills to help educational institutions maximize their technology investment while providing exceptional support.Your ImpactYou’ll serve as a dedicated Customer Success Specialist, becoming an expert in our client’s educational technology platform and helping teachers and administrators implement it effectively in their classrooms.
Your work will directly influence how effectively educators can use technology to improve student well-being.Key ResponsibilitiesCustomer Success & Support
- Build strong relationships with educators through responsive, warm, and empathetic communication
- Provide both tier 1 and expanding tier 2 technical support to resolve user issues
- Handle help requests while documenting, prioritizing, and suggesting platform improvements
- Proactively minimize customer churn through strategic outreach and addressing concerns early
- Serve as the escalation point for complex customer situations, finding creative solutions
Knowledge & Training Development
- Evaluate and improve tutorials, help documentation, and professional development resources
- Refine onboarding processes to help educators quickly implement the platform
- Document best practices and process improvements
- As you gain expertise, contribute insights on product design and user experience improvements
Client Partnership
- Prepare for regular meetings with HigherRing management to discuss:
- Project status updates
- Client challenges and opportunities
- Strategic improvement recommendations
- Maintain detailed documentation of processes and client interactions
- Potentially contribute to marketing content around educational technology best practices
What You’ll Need to SucceedProfessional Experience
- Experience in K-12 educational environment
- Experience with customer service platforms (Zendesk) and collaboration tools (Slack)
- Demonstrated problem-solving abilities in educational or technical environments
Skills & Qualities
- Adaptable mindset with ability to quickly build understanding in new areas
- Exceptional active listening and positive communication skills
- Resilience and consistent positive attitude in challenging situations
- Strong technical aptitude across multiple browsers and digital communication tools
- Proactive communication style and documentation habits
Technical Requirements
- Dedicated, distraction-free home workspace with door
- Hardwired internet connection (Ethernet, not WiFi)
- Reliable high-speed internet (50+ Mbps download, 5+ Mbps upload)
- Fluent English required; additional languages beneficial
PLEASE be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We cannot consider your application without all three submissions.)HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color,religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.Further, we are looking for people who want to use their power for good.
We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth. If those concepts don't align with your worldview, we may not be the employer for you.OUR BENEFITS PACKAGE INCLUDES:
- Employee (not contractor) status at an exciting, socially-minded company
- Paid training
- Option to participate in medical, dental, and vision insurance programs (we cover 75+% of the basic plan premium)
- 401(k) plan with a 2% match contribution
- Paid vacation after your first year
- Paid sick leave
- A financial wellness and coaching program -0% loans to help pay down debt
- Opportunity for everyone to be an owner in the company. Our Employee Stock Incentive Plan is offered to all employees.
- An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
- Opportunities for growth and advancement - our entire management team started on the phones!
- A fast-paced work environment where Team Member input is valued, and where mutual respect and camaraderie are a significant part of our culture.
NOTE: Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin.Ready To Take The Next Steps?Visit our Careers page atHigherRing Careers to take the first steps!Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! We can’t consider you without all three submissions.
