Description
Document Crunch is on the lookout for a Renewals Specialist to join our growing team. The Renewals Specialist will play a vital role in managing customer relationships, ensuring satisfaction, and driving contract renewals. This is an exciting role as you will have the opportunity to be the founding member of our SMB renewals team. You will be at the forefront of maintaining the strong partnerships we've built with our clients, helping them maximize the value of our AI-powered construction compliance platform and ultimately helping us drive our evolving SMB renewals strategy.
What makes
Document Crunch
a great place to work?
We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. Document Crunch builds AI-powered software tools for the built world. As the construction industry’s only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits.
Our company is people-focused and values-driven. We know that to achieve great things, you need a great team, and our “CRUNCHERS” go above and beyond in everything they do. In addition, everyone on our team stays true to our core values, a must if you’d like to become a Cruncher.
We Are Warmhearted
Our success is powered entirely by our people who are real and approachable. We foster an environment that is warm, fun and welcoming for everyone.
We Are Inspired
We care deeply about our mission and are inspired by our potential. If it was easy, everybody would do it, but we are striving for greatness. We take pride in being owners in this journey.
We Are Growth-Minded
Life is short and we want to make our time count. We invest in growth—personally and professionally. We never stop chasing our why.
Key Responsibilities:
- Manage and facilitate the renewal process for existing SMB customers, ensuring timely contract renewals and standardization of our platform.
- Drive innovation with our SMB renewals process and deliver an efficient model for our growing SMB business.
- Build strong relationships with clients to understand their needs and provide proactive support during the renewal process.
- Conduct regular check-ins with clients to assess satisfaction, address concerns, and identify upsell opportunities.
- Collaborate with sales and customer success teams to ensure a smooth transition and ongoing customer engagement post-sale.
- Utilize CRM tools to track interactions and manage the renewal pipeline effectively.
- Develop strategies for customer retention and value maximization, focusing on long-term partnerships.
- Educate clients on product updates, features, and best practices to enhance their experience with Document Crunch.
Requirements
- 3+ years of experience in account management handling renewals, preferably within the construction technology sector.
- Leadership experience running a team of renewals specialists is a major plus.
- Strong interpersonal and communication skills to effectively engage with clients and build lasting relationships.
- Ability to analyze customer feedback and data to inform renewal strategies and help drive our product road map.
- Self-motivated and results-oriented, with a strong focus on customer success and retention.
- Proficiency in Salesforce to track customer interactions and renewal processes.
- Familiarity with construction industry challenges and compliance issues is preferred.
- You will maintain and report an accurate rolling 120-day forecast of SMB renewals.
- We are currently hiring in the Atlanta and Austin area. We want Crunchers in one of these locations to better facilitate periodic in-person meetings, get-togethers and training.
Benefits
- Competitive salary and benefits package.
- Close to the ground floor of an incredibly high-growth business
- Substantial internal growth opportunities and emphasis on personal & professional development
- World class medical, dental, and vision benefits
- Company paid Short Term Disability
- Participation in the employee stock option program
- Open-minded and collaborative work environment with a focus on results
We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.
