Your role as Partnerships Manager
Reporting to the Senior Manager, Partnerships, the Partnerships Manager will manage and grow relationships with Dialogue’s carrier and specialty partners, focusing on global partnerships. This role is key to deepening engagement, optimizing retention, and driving revenue growth.Success in this role requires a sales-driven mindset, with the ability to identify high-value opportunities, influence key stakeholders, and drive revenue expansion. Additionally, the ideal candidate will have a knack for SaaS idea building and selling, along with strong project management and implementation skills to ensure seamless execution of partnership initiatives.
What you’ll be doing:
Manage & Grow Strategic Partnerships
- Serve as the primary contact for a portfolio of carrier and specialty partners
- Lead Quarterly Business Reviews (QBRs) and ongoing partner touchpoints to align on product roadmaps, pricing, and growth opportunities
- Track and report on partnership health in Salesforce, proactively managing risks and optimizing sales opportunities
Drive Revenue Growth & Expansion
- Identify and influence high-impact revenue opportunities within your partner portfolio
- Develop and execute strategic sales initiatives to deepen engagement and increase partner-driven revenue
- Support business development and contract management to strengthen relationships
Lead Partner Strategy & Performance Reviews
- Maintain and present quarterly Partner Strategy Reviews (PSRs) to leadership, ensuring alignment on performance and growth potential
- Ensure all partner updates and key insights are documented in Notion and internal systems
Collaborate Cross-Functionally
- Work closely with Sales, Strategy, Product, and Operations teams to maximize partner value and execute strategic initiatives
- Support special projects, such as data integrity initiatives, partner expansion, and RFP/RFI processes
Optimize Internal Processes & Reporting
- Refine analytics tools, update Salesforce dashboards, and enhance reporting structures to improve visibility into partner performance
- Drive operational improvements to streamline partner management and support scalability
We'd love to hear from you if you have:
- 5+ years of experience in partnerships, account management, business development, or a related field
- Experience managing global partnerships or working with international business partners is a plus
- Knowledge of the Canadian or global group/employee benefits and wellbeing space is an asset (CEBS certification is a bonus)
- Proven ability to manage and nurture long-term relationships with corporate partners
- Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders
- Proficiency in Salesforce and data analytics tools is an asset
- A proactive, strategic mindset with a passion for innovation, problem-solving, and driving sales growth
- Fluency in English; proficiency in French or additional languages is an asset
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!
- A fully funded benefits plan, including a wellness reimbursement program
- Unlimited access to a variety of Dialogue’s programs for you and your immediate family
- 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
- A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
- Access to a custom learning program, including an allocated budget for continuous external training
- Short and long-term incentive plans (on applicable roles)
- An optional parental benefits program
- Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developingour Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:ImpactCommunityGrowthExcellenceFeel like you can make a difference? Good news, we saved you a seat! Come as you are.
As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.
