Title
Field Analyst/IT Support - Charlotte Description•Provide service and customer support during day at client's multiple sites throughout Charlotte area•Tie workflow to schedule•Manage all on site installation, repair, maintenance, and test tasks•Diagnose errors or technical problems and determine proper solutions•Produce timely and detailed service reports•Document processes•Operate vehicle in a safe manner•Follow all company’s filed procedures and protocols•Cooperate with technical team and share information across the organization•Comprehend customer requirements and make appropriate recommendations/briefings•Build positive relationships with customersResponsibilities
- Provide exceptional Customer Service
- Install / service computers and related equipment
- Be familiar with Microsoft Windows
- Provide excellent time management and reporting skills
- Manage triage, troubleshooting, and resolution to client scope
- Occasionally lift up to 55 pounds
- Document efforts, issues, and resolutions, close cases/tickets daily
- Maintain knowledge of desktop, laptop, printer, server, and networking equipment
Position Requirements
- 2-3 years of IT support work experience
- Ability to work independently and as part of team
- Dedicated territory and as a full-time position, there will be times requested to drive outside of territory to support larger projects in the state or cover a peer while they are unavailable.
- Available for after-hours support on weekdays and weekend as needed (adapt to changing work schedules)
- MUST have clean driving record
- MUST currently live in Charlotte
Education
- MUST possess a current CompTIA A+ certification
Work Conditions
- 40-hour week and availability during standard office hours
- Expect occasional after-hours support for client for after business hours and weekend projects.
- Charlotte, NC (Remote), etc.
- 100% travel expected
- Mileage reimbursement
- Standing 90%
- Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components
- Ability to lift up to 50lbs