logo inner

Field Analyst - IT Support - Charlotte

BlueAllyCary, North Carolina, United StatesOnsite

Title
Field Analyst/IT Support - Charlotte Description•Provide service and customer support during day at client's multiple sites throughout Charlotte area•Tie workflow to schedule•Manage all on site installation, repair, maintenance, and test tasks•Diagnose errors or technical problems and determine proper solutions•Produce timely and detailed service reports•Document processes•Operate vehicle in a safe manner•Follow all company’s filed procedures and protocols•Cooperate with technical team and share information across the organization•Comprehend customer requirements and make appropriate recommendations/briefings•Build positive relationships with customersResponsibilities

  • Provide exceptional Customer Service
  • Install / service computers and related equipment
  • Be familiar with Microsoft Windows
  • Provide excellent time management and reporting skills
  • Manage triage, troubleshooting, and resolution to client scope
  • Occasionally lift up to 55 pounds
  • Document efforts, issues, and resolutions, close cases/tickets daily
  • Maintain knowledge of desktop, laptop, printer, server, and networking equipment

Position Requirements

  • 2-3 years of IT support work experience
  • Ability to work independently and as part of team
  • Dedicated territory and as a full-time position, there will be times requested to drive outside of territory to support larger projects in the state or cover a peer while they are unavailable.
  • Available for after-hours support on weekdays and weekend as needed (adapt to changing work schedules)
  • MUST have clean driving record
  • MUST currently live in Charlotte

Education

  • MUST possess a current CompTIA A+ certification

Work Conditions

  • 40-hour week and availability during standard office hours 
  • Expect occasional after-hours support for client for after business hours and weekend projects. 
  • Charlotte, NC (Remote), etc.
  • 100% travel expected 
  • Mileage reimbursement
  • Standing 90%
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components
  • Ability to lift up to 50lbs

Life at BlueAlly

A preferred partner for many companies, BlueAlly helps clients scale, optimize, and manage IT capacity to reach their business goals. With over 700 global engagements successfully delivered, BlueAlly excels in the delivery of Managed Services, Converged Infrastructure, and Consulting Solutions. \n\nOur employees work with clients who lead in their market segments, bringing innovative products and services to consumers. Clients turn to us not for the run-of-the mill, but instead for the unique: the strong technologists, broad thinkers, and innovative solution developers. We welcome and nurture such high-caliber professionals.\n\nSERVICES:\n\n(1.) Our broad-based CONVERGED INFRASTRUCTURE SERVICES enable customers to address challenges that encompass the entire IT infrastructure. \n\n• Infrastructure Assessment and Advisory Services – optimizing the performance and efficiency of enterprise-wide IT assets.\n• Managed Services – helping clients lower the costs and risk of resource-intensive IT operations, while increasing efficiency.\n• Data Center Solutions – a unified approach for data centers, including consolidation and virtualization of data centers, servers, and networks.\n• Network & Security Solutions – keeping networks safe and secure, from network assessments to security health checks. \n\n(2.) BlueAlly’s CONSULTING SOLUTIONS are focused on Information Management and Outsourcing Services that help our customers fully leverage Business Intelligence and Business Analytics capabilities.
Thrive Here & What We Value- Prior experience supporting the Social Security Administration or similar government agencies- Highly competitive compensation plan with no cap on earnings- Collaborative Environment- Emphasis on Knowledge Transfer and Informal Training- Support for Professional Development- Flexible Work Arrangements- Positive Company Culture</s>
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2025