About HigherRing:
HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp, Living Wage US certified, climate-neutral, and a 1% for the Planet member.About the RoleHigherRing provides specialized client support services to innovative companies across multiple industries.
Our specialists bring expertise and exceptional customer care to help our clients grow their businesses and deliver outstanding experiences to their customers. As a Client Specialist at HigherRing, you'll be the primary point of connection between our diverse clients and their customers. Working across industries including CPG/eCommerce, IoT, wellness, education, travel/tourism, and clean energy, you'll support client growth through a mix of standardized operational tasks and creative project work. Whether operating solo or as part of a team, you'll directly contribute to our clients' success.Key ResponsibilitiesClient Operations Support
- Deliver exceptional customer service across multiple channels
- Provide operational assistance tailored to client industry needs
- Manage light financial operations and invoicing processes
- Assist with inventory management and tracking
- Offer technical support to clients and their customers
- Support business functions through executive assistance (EA)
Marketing & Content Management
- Plan, moderate, and deploy social media campaigns
- Modify and maintain website content
- Assist with client onboarding processes
- Support sales and marketing initiatives
- Collaborate on thought leadership projects using AI assistance
- Help manage B Corp certification and recertification processes
Client Partnership
- Meet regularly with HigherRing management to discuss:
- Project statuses and milestones
- Client challenges and opportunities
- Strategic improvement recommendations
- Participate in client calibration calls
- Serve as an escalation point for complex customer interactions
- Document all processes thoroughly for knowledge sharing
- Contribute to knowledge base articles and marketing content
- Proactively maintain positive client relationships
What You'll Need to SucceedSkills & Experience
- Strong problem-solving abilities with creative thinking skills
- Experience working with spreadsheets (Excel or Google Sheets)
- Excellent active listening and positive communication abilities
- Resilience and consistent positive attitude when facing challenges
- Comfort with digital tools including multiple browsers and instant messaging
- Experience with CRM systems and AI tools is advantageous
Skills & Qualities
- Self-starter mentality with excellent judgment and initiative
- Adaptable approach to varying client needs and industries
- Professional demeanor with strong research habits
- Meticulous attention to detail and documentation practices
- Proactive communication style
Technical Requirements
- Dedicated, distraction-free home workspace with door
- Hardwired internet connection (Ethernet, not WiFi)
- Reliable high-speed internet (50+ Mbps download, 5+ Mbps upload)
- Fluent English required; additional languages beneficial
HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.Further, we are looking for people who want to use their power for good and we advocate as a business for pro-social/inclusive policies with elected officials and to bring awareness to our team. We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth.
If those concepts don't align with your worldview, we may not be the employer for you.Our Benefits Package Includes:
- Employee (not contractor) status at an exciting, socially-minded company
- Option to participate in medical, dental and vision insurance programs (we pay a large portion of the basic plan premium)
- Option to contribute to our 401(k) plan
- Paid vacation after your first year
- Paid sick leave
- A financial wellness and coaching program - 0% loans to help pay down debt
- Opportunity for everyone to be an owner in the company. Our Employee Stock Incentive Plan is offered to all employees.
- An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
- Opportunities for growth and advancement in a fast-paced work environment where employee input is valued, and where mutual respect and camaraderie are a significant part of our culture.
NOTE: Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin.Ready To Take The Next Steps?Visit our Careers page atHigherRing Careers to take the first steps!Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! We can’t consider you without all three submissions.#LI-REMOTE
