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InternshipDescription365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.As a nine-time honoree on the Inc.
5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.The IT Helpdesk Intern is responsible for supporting, administering, and implementing workstations as they relate to hardware, software, and Operating for the global domain function IT through daily operational assistance, to support and fulfill requirements of internal customers worldwide.
Responsibilities
- Ability to support a Dell / Apple laptop environment with an emphasis on customer service.
- Compile and develop documentation to create a knowledgebase for software and hardware supported by the Delivery & Support team.
- Assist in hardware and/or software installation/deployment.
- Support daily operations for the IT Helpdesk team within North America with extended support globally.
- Assist all levels of IT analysts within the global domain function IT with day-to-day activities related to the deployment and operational support of standard hardware and software offerings.
- Adhere to global IT standards and coordinate related activities with global IT teams.
- Develop working relationships with internal business partners.
- Comply with all company policies and procedures.
- Perform other duties as assigned
Requirements
- Currently pursuing an IT degree with GPA minimum of 3.0 on a 4.0 scale
- Experience taking an active role in group activities
- Hands-on approach
- Focus on Customer Service oriented approach to handling problems
Salary Description$18/hour
