Client Success Management Intern

ITA GroupWest Des Moines, Iowa, United StatesOnsite

This job is no longer open

This internship will work 32 hours per week, beginning in early June and run 8 weeks through early August. The Intern will work onsite at our corporate headquarters in West Des Moines, IA.

Position Description:

Are you organized, detail-oriented, and eager to collaborate with Client Success Management professionals to deliver exceptional solutions to clients? Do you thrive in an environment where you’re given defined tasks and projects to complete within a specified timeframe? Can you adjust on the fly as priorities change? If you answered yes to these questions, you will enjoy partnering with our ITA Group Client Success team to help deliver engagement solutions to our existing clients. Your responsibilities will include and not be limited to:

Managing approval routings and distribution lists for engagement communication campaigns
Reviewing financial reports and performing data entry
Analyzing and reporting on participant care (customer service center) activities
Collaborating with internal teams (e.g., client success, engagement communications, technology services) to understand client needs and contribute to quality solution delivery

Position Requirements:

Entering your senior year or recently graduated, majoring in Marketing, Management, Communications, Business, or a related field
Demonstrated communication and effective task management skills (educational examples accepted)
Strong attention to detail, with the ability to manage multiple projects simultaneously in an organized manner
Ability to work the necessary hours to complete projects and meet deadlines
Proactive mindset with the ability to think and act independently
Excellent writing, grammatical, and proofreading skills
Strong verbal communication skills

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.

This job is no longer open

Life at ITA Group

Thrive Here & What We ValuePassionate about technology and innovation</s> | Collaborative environment where individuals are given defined tasks and projects to complete within a specified timeframe | Adaptable to changing priorities | Emphasis on delivering exceptional solutions to clients</s> | Client-centric, solution-focused mindset | Positive, professional attitude & demeanor | Personal accountability & ability to set clear expectations | Emotional intelligence & fortitude | Focus on quality & desired outcomes | Ability to plan, anticipate needs and communicate risks/impacts | Relationship development and management | Sound decision-making</s> | Uncapped commission structure | Leaders of Excellence annual incentive trip | Employee Stock Ownership Plan (ESOP) | Comprehensive healthcare packages.</s> | Comprehensive healthcare packages</s> | 1. Positive work environment | 2. Emphasis on teamwork and collaboration | 3. Encouragement of professional development and growth | 4. Focus on providing excellent customer service | 5. Commitment to creating a diverse and inclusive workplace</s> | Emphasis on Creativity and Innovation | Collaborative Work Environment | Focus on Achieving Client's Objectives through Effective Communication Styles and Techniques | Positive Attitude and Effect on Creative/Professional Staff | Solution-Oriented Approach to Resolving Issues</s> | ITA Group, Inc. is an Equal Opportunity Employer | In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.</s> | Commitment to continuous learning and adaptability, staying updated with the latest security trends and technologies | Prompt, courteous, and exemplary service to all customers, both external and internal, in accordance with ITA Group's Mission, Vision, Values, and Beliefs.</s> | 1. EmployeeOwned Engagement and Loyalty Company | 2. DataDriven Solutions | 3. Unique Motivation and Inspiration for Clients' Employees, Channel Partners, and Customers | 4. Competitive Benefits Package | 5. Great Place to Work</s> | Emphasis on thought leadership and creating custom-crafted experiences that engage and inspire attendees. | Collaborative work style with internal teams, ensuring deliverables are met, budgets are balanced, and client needs are anticipated and aligned to their vision. | Mentorship and training for new team members and Event Managers. | Continuous improvement of processes and workflows. | Emphasis on complex event management and international or new business programs and opportunities.</s> | Employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners, and customers. | Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental, and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards, and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.</s> | ITA Group is an Equal Opportunity Employer | Customer service experience in a service-related industry preferred | Ability to listen, understand and respond to external and internal customers’ needs in a timely manner | Willingness to learn and adapt to new technologies and processes</s> | Focus on new business acquisition and growth business | Accountability to prospecting activity and funnel management | Development of robust prospecting plans | Coordination with marketing strategy teams and marketing automation technologies | Proven track record of developing and managing department budget in order to optimize departmental financial performance</s> | Ability to provide mentorship to team members | Ability to work the time necessary to complete projects and/or meet deadlines | Ability to manage multiple high-profile accounts simultaneously</s> | The Company Encourages Prospective Employees and Incumbents to Discuss Potential Accommodations</s>

Client Success Management Intern

This internship will work 32 hours per week, beginning in early June and run 8 weeks through early August. The Intern will work onsite at our corporate headquarters in West Des Moines, IA.

Position Description:

Position Requirements:

Life at ITA Group

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