Mood, a private equity-backed company, is the world’s leading in-store media solutions company dedicated to elevating the Customer Experience. The Company creates greater emotional connections between brands and consumers through the right combination of sight, sound, scent, social and systems solutions. Mood reaches more than 150 million consumers each day through more than 500,000 subscriber locations in 100+ countries around the globe. Mood’s clients include businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses. For more information, visit:
www.moodmedia.comA Billing Specialist is responsible for billing and administrative functions for our clients. This includes timely and accurate billing/invoicing for our clients’ variety of media services on a daily and monthly basis. In-depth knowledge of 3rd party billing platforms and accounting reconciliation procedures is required. High attention to detail in reviewing services provided and extended warranties for many large brand clients. Excellent communication skills with internal and external clients to resolve all disputes. Ownership of each client profile to ensure their experience with Mood Media is the best it can be, and it will minimize collection efforts on open A/R.Essential Job Functions and Responsibilities:
- Create and maintain customer cards with their physical and financial details
- Create, amend and perform quality checks on Oracle subscription contracts, Monitor contract performance by examining billings, fiscal data, and eligibility determinations for compliance with terms of contract and policies and recommend cancellation of contracts when deviations occur.
- Create quotes and orders with relevant equipment/labour/services
- Setup and update customers in Mood’s billing portal named Esker
- Perform recurring billing, sales order billing, service billing, adhere to specific customer billing needs, verification on all documents for accuracy regarding hours and charges by vendor prior to submitting to accounts payable/billing department.
- Distribute invoices through the agreed contractual methods (email, post, portal etc), ensure
customer approvals are received and cash collected
- Process AR subledger transactions through the system: credits, reinvoices, refunds, buyouts, write
offs, adjustments etc and ensure proper authorization
- Resolve customer disputes, determine root cause and work with the customer or internal business
owner to resolve the issue that is preventing payment
- Evaluate and update billing AR and Finance processes and procedures
- Meet department-standard metrics while maintaining high quality performance
- Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure quality
customer service is provided, Perform timely execution of month end closing procedures
- Manage a client portfolio that may vary in size based on business needs
- Become the business, functional owner, and SME of partner billing systems
- Evaluate current capabilities of merchant and partner billing systems and develop requirements for any gaps and future needs.
- Adhere to specific customer billing needs and timeframe requirements
- Project manage an effective billing process by collaborating and engaging project management, pricing, service, and order to cash teams.
- Own account reconciliation of AR based on client specific billing requirements
- Engage and maintain communication with project management for missing data and information required to complete project billing requests.
- Perform other project and duties as assigned by Management related to Billing and Administrative areas.
Education:College Degree; 3-5 years of related business experience.Knowledge/Skills/Abilities:1 - 3 years of related Accounts Receivable experienceExcellent computer skills including ability to learn new computer software & systemsAbility to handle high volume -- Approx 50 tasks per dayOutstanding verbal and written communication skills, organizational skills, and the ability to prioritizeand multi-task requiredFluent in English, French or DutchDetail oriented with strong analytical skillsKnowledge of billing and receivable management preferredIntermediate knowledge of ExcelKnowledge of basic accounting principlesStrong decision making skills with little to no supervisionWorks well with others as teamwork is essential for successMood Media is an Equal Opportunity Employer M/F/Disability/VeteranVisit us online at www.moodmedia.com
115000.00 To 145000.00 (RON) Annually
