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Customer Service Representative - May Start - Inbound Only (Wichita, KS)

Principle Choice SolutionsWichita, Kansas, United StatesOnsite

Inbound Call Center Representative 


Who We Are:


Principle Choice Solutions, LLC (PCS) are trusted and respected healthcare revenue cycle experts.  Even more than our experience, our level of service rises above others because we are passionate about what we do. At PCS, our mission is to provide value-based solutions to help clients navigate rapidly changing environments.  We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on each client’s individual success.  In fact, PCS encompasses our values of integrity, dedication and transparency that guide everything we do as a company. 

Principle Choice is Different:


PCS was built on the sincere desire to provide our associates with a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards.

  • Comprehensive health insurance options
  • Paid Time Off for both sick and vacation time
  • 401(k) plan with employee and employer contributions
  • Tuition Assistance Program
  • Employee Assistance Program (EAP)

$17.20 HOURLY RATE + $4.41 HEALTH AND WELFARE (UP TO 40 HOURS WEEKLY) 


Are you passionate about providing world-class customer service? Do you want to grow your career with one of the fastest growing companies in Omaha?  

APPLY NOW TO JOIN OUR TEAM!


We are currently seeking enthusiastic Call Center Representatives to assist the Veteran’s Administration. Work in a rewarding environment with top-of-the-market compensation and excellent benefits. Military experienced candidates are encouraged to apply.

Job Responsibilities


As a Call Center Representative, you will ensure a memorable customer service experience by determining the caller’s needs and help them with their inquiries.Specific duties for this role include:

  • Answering customer requests or inquiries in a high-volume, inbound Call Center setting
  • Conducting every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higher
  • Documenting call activity into various VA systems
  • Identifying and resolving customers’ inquiries using problem-solving skills
  • Building a positive rapport across a variety of personality types
  • Continually maintaining a working knowledge of our processes and procedures

What We Offer


  • Competitive compensation – hourly wage + incentives/bonuses
  • Equipment provided
  • Set schedule 
  • Bi-Weekly pay with direct deposit
  • Paid on-the-job training
  • Supportive and motivating staff to help you succeed
  • Opportunities for advancement
  • Professional (Business Casual work environment) and upbeat office setting

Job Requirements


We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach you the skills needed for success.Additional requirements for this role include:

  • High School Diploma or GED required
  • Preferred 1-2 years' experience in customer service
  • Goal oriented with a healthy competitive spirit
  • Strong attention to detail, dependability, and follow through
  • General office skills and knowledge of standard office equipment.
  • Excellent verbal and written communication skills
  • Flexibility to adapt to changes in a growing organization
  • US Citizenship required, work sponsorship unavailable
  • Two forms of Valid Identification
  • Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value

Benefits


  • Medical, Dental, Vision, Pet Insurance
  • Hospital and Accidental Supplemental Insurance
  • Short/Long Term Disability
  • Life insurance
  • Telehealth
  • 401K (with employer matching contributions)
  • Paid Time Off
  • Paid Sick Time
  • 11 Paid Holidays 

Machines and Equipment:


The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:


The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak.  This position is sedentary in nature with minimal lifting requirements. 

Working Conditions:


The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Life at Principle Choice Solutions

Thrive Here & What We Value1. Passionate about providing valuebased solutions | 2. Ethically based leaders with exceptional ability, character, and dedication | 3. Comprehensive health insurance options | 4. Paid Time Off for both sick and vacation time | 5. Tuition Assistance Program | 6. Employee Assistance Program (EAP) | 7. $17.20 HOURLY RATE + $4.41 HEALTH AND WELFARE (UP TO 40 HOURS WEEKLY)</s> | Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.</s> | 1. Passionate About What We Do | 2. Level of Service Rises Above Others | 3. Values of Integrity, Dedication, and Transparency Guide Everything We Do as a Company | 4. Comprehensive Health Insurance Options | 5. Paid Time Off for Both Sick and Vacation Time | 6. 401(k) Plan with Employee and Employer Contributions | 7. Tuition Assistance Program | 8. Employee Assistance Program (EAP) | 9. $17.20 HOURLY RATE + $4.41 HEALTH AND WELFARE (UP TO 40 HOURS WEEKLY)</s> | Collaborates with HR team members to perform additional duties as needed | Maintains the applicant tracking system and associate information in ADP | Participates in associate disciplinary meetings as the HR representative | Responds promptly with clear answers to frequently asked questions from associates and directs more complex inquiries to the appropriate HR staff. | Engages in regular feedback and constructive dialogue to enhance personal and team performance.</s> | Security and privacy training provided for confidentiality, integrity, and availability of PCS’ associate and customer data | Routine periods of being on the phone utilizing a headset, sitting and data keying required | Periodic times working at the office site may be required</s> | 1. Adherence to the Company's Mission and Core Values | 2. Security and privacy training provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data.</s>
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