This internship will work 32 hours per week, beginning in early June and run 8 weeks through early August. The Intern will work onsite at our corporate headquarters in West Des Moines, IA.
Position Description:
The IT Service Desk Intern provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.
Position Requirements:
- Rising college senior or recent college graduate.
- Knowledge of Windows operating systems and Microsoft 365 suite.
- Basic understanding of network concepts and troubleshooting.
- Familiarity with remote desktop support tools and ticketing systems.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical skills.
- Ability to explain technical concepts to non-technical users.
- Customer-oriented mindset with a focus on user satisfaction.
- Ability to work effectively in a team environment.
- Excellent time management and prioritization skills.
- Willingness to learn and adapt to new technologies and processes.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and/or meet deadlines.
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
