Job Title:
Help Desk Technician
Company:
Hayden Homes
Location:
Redmond, OR – Support Center
Career Area:
Information Technology
Education:
High school diploma or GED required, Associates degree in Computer Science or a related field, and/or certifications such as A+, Network+, and MCP are preferred
Experience:
Minimum of 1 year experience in a Help Desk role providing services and support to end users
We are proud to be Great Place to Work Certified® and selected as a Fortune 100 Best Workplaces!
How You Will Contribute:
The Helpdesk Technician is responsible for ensuring Helpdesk requests are resolved within established Service Level Agreements.
Responsibilities Include:
- Model Home Technology – Assists in providing the technology needs of model homes within our communities.
- Technical Support for Team Members and Trades – Provides technical support to team members and trades.
- Training - Creates and conduct IT training for various users.
- System Administration – Reviews and monitors various systems to ensure proper function and security.
How You Will Succeed:
You will leverage your technical expertise, problem-solving skills, and commitment to providing excellent customer support. With a strong understanding of hardware, software, and network systems, you ensure timely resolution of Helpdesk tickets while adhering to IT policies and procedures. You will successfully prioritize tasks and manage workloads efficiently by meeting Service Level Agreements proactively supporting team members by providing clear communication, effective troubleshooting, and user training to enhance their understanding of IT systems.
Ultimately, your dedication to service excellence and technical proficiency will drive positive outcomes for both internal users and external stakeholders.
What You Can Offer:
- Education
- High school diploma or GED required.
- Associates degree in Computer Science or a related field, and/or certifications such as A+, Network+, and MCP are preferred
- Specialized knowledge
- Software
- Entry level knowledge of Windows 10, 11, Android and MS Office Suite (2013 and later)
- Entry level knowledge of Windows Server (2016 and later), Mac OS, iOS, Office 365, Exchange Online, SharePoint Online, PowerShell, Hyper-V, VoIP, RDP, and remote access software
- Hardware
- Intermediate knowledge of Desktop/Laptop PCs (peripherals, replacement of internal components), consumer grade networking (routers, switches), consumer and enterprise grade printers (networked, scan to email / network folder)
- Intermediate knowledge of mobile devices (replacement of internal components)
- Skills
- Proficient in Microsoft Office, specifically Excel
- Abilities
- Analyze data to troubleshoot both hardware and software.
- Stay up to date on the latest relevant IT systems and technologies.
- Diffuse agitated situations.
- Effectively communicate, both orally and in writing, to various audiences.
- Solve problems via personal research with minimal supervision.
- Prioritize and balance workload (customer calls, follow ups, daily activities).
- Experience
- Minimum of 1 year experience in a Help Desk role providing services and support to end users.
How You Will Be Rewarded:
Hayden Homes’ compensation and benefits package consists of a competitive base salary between $55,000 and $60,000 per year along with quarterly bonus opportunities, generous health care coverage including medical, dental and vision benefits for team members and dependents, flexible spending accounts, life and disability insurance, 401(k) plan with company match, a team member home purchase discount, accrued paid time off beginning at 3 weeks annually, 16 hours of volunteer time off, education reimbursement and career development opportunities.
