POSITION DESCRIPTION
The Senior Event Manager coordinates the operation of event travel and virtual event programs for specific clients and serves as a leader for the internal team. The Senior Event Manager provides thought leadership, creating custom-crafted, powerful experiences that engage and inspire the attendees. Sometimes working independently and in other cases leading strategic teams for both international and domestic events, the Senior Event Manager requires enthusiastic multi-tasking while managing simultaneous events in their entirety along with organizational skills ensuring no detail is left to chance. The Senior Event Manager collaborates with internal teams, ensuring deliverables are met, budgets are balanced, and client needs are anticipated and aligned to their vision.
In addition, the Senior Event Manager optimizes external relationships with third-party suppliers. They serve as a mentor to Event Managers and assist with the development and implementation of trainings and learning labs. The Senior Event Manager often works on more complex, international or new business programs and opportunities.
ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS
- Provide and Demonstrate Leadership
- Manage Event Performance, Planning and Results
- Manage Client Experience
- Financial Management
- Onsite Management
- Comply with Processes
- Contribute to Ongoing Process Improvement
- Complex Event Management
Senior Event Manager Responsibilities:
- Work with Event Operations Leadership and other Senior/Senior Event Managers to identify and facilitate the fiscal years training plan. Plan and host at least two (2) learning labs and one (1) roundtable for the department throughout the year.
- Select a project or initiative to become the lead and provide ongoing thought leadership and education to the remainder of the department. Initiatives could include (but not limited to) production / mobile apps / onsite branding / data.
- Continually work on your expertise journey – work towards becoming an expert in your identified area.
- Review program workflows and look for inefficiencies. Provide thought leadership on how to improve efficiencies on travel program operations. Review ISO forms and procedures on a yearly basis and update current processes accordingly.
- Act as a trainer / mentor for new team members and Event Managers.
POSITION REQUIREMENTS
- Bachelor’s degree in Business, Hospitality, Liberal Arts, Public Relations, or Communications required.
- Five years’ experience in the event management industry in a position of similar accountabilities and responsibilities, or a minimum of three-years’ experience in ITA Group’s Event Management division.
- Strong organizational skills and the ability to manage details.
- Ability to handle numerous projects, prioritize workload and delegate responsibility.
- Experience in effective communication and relationship building skills, business writing and client presentations. Ability to interact with all levels of client management.
- Proficiency with Microsoft® PowerPoint, Microsoft® Word and Microsoft® Excel.
- Knowledge of financial and accounting principles with experience in preparing and assessing financial budgets and profitability.
- Experience in negotiations in a business environment.
- Excellent human relations skills with the ability to be flexible and sensitive to people's needs.
- Ability to think and act in a proactive manner. Capable of seeing the big picture while understanding how each element contributes to the greater whole. Must be competent to project how a change or delay in one area will impact the overall project. Willingness to try new ideas and challenge status quo.
- Experience working with cross-functional teams. Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment.
- Ability to generate enthusiasm and dedication to support team members in order to achieve client business objectives.
- Ability to display a sense of urgency, ownership and accountability.
- Ability to travel up to 25-30% of the year.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and/or meet deadlines.
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
